Le Creuset Boutique — Local services in Montville

Horrible store experience. Upon entering the store with my 4yo daughter, I was greeted by an unhappy employee. My daughter went to a table to look at a red holiday necklace sitting on a dish.. the employee walked over telling my daughter directly not to touch anything as she attempted to reach for the decor. We left the store and came back. My daughter picked up a set of small stainless steel measuring spoons and I was talking to my daughter already telling her we have to be careful.. it is not a toy we cannot play with them. She rushed from behind the counter again directly talking to my daughter in an angry tone.. she demanded her to put it down and literally said “do not touch anything or you will break the merchandise”. I told her I was already having a conversation with my child and that she is just sitting there with the spoon no where near anything fragile.. My daughter’s expression was frighten.. I let the employee know that wasn’t necessary and a verbal altercation ensues. I tried to remain as calm as possible as my daughter is observing all of this. I was shaken and I said this isn’t how you treat customers and she goes “that’s if you’re a customer”. I asked for her name and she said her name, I couldn’t hear her so I asked again and she said her name was Karla. She then says she does not care if I report it to Mohegan sun. This employee was a tall older Caucasian woman with dark hair shoulder length. She wears dark frame glasses. I should have taken a photo of her. Today is Sunday, 1/21/2024. This happened at around 11:30am to 11:40am.

I have shopped at this location many times and never have I experienced anything like this.

Whether I am a customer walking into look or actually purchase something.. this is not acceptable behavior.

I came in today with the intention of purchasing something but ended up with being disrespect and attacked. Most upsetting part is that she was so unkind to my 4yo daughter. I kept calm throughout my conversation with her. This woman represents the brand of this company. This is how I will remember Le Creuset. This lady with her nasty attitude towards my...

Through an honest mix up, I received the wrong item in the mail. Le Creuset at Mohegan Sun was amenable to correcting the issue with the least amount of inconvenience for me. Instead, I drove there, and I spoke with Karla, who took the order, and Amy who prepared the order. The store had several customers, and was busy, but when they learned about the mishap, they resolved the matter quickly, professionally, and cheerfully. I could not ask for a better resolution. Karla was knowledgeable, patient, and understanding. Amy was resourceful, creative, and most helpful. In the end, I had a good laugh, and got what I was looking for. This customer service was on par with the exceptional quality of the product line. I look forward to visiting the store again to browse, and perhaps shop. After the experience, I played $20 at the slots, and lost, but I felt like a million dollars because of the customer care, and service at Le Creuset at...

This is my favorite Le Creuset store. Deb and Branden at the store provide the best customer service and are amazingly helpful. I prefer to buy Le Creuset products at this store rather than at William Sonoma or other specialty cookware stores because there are more colors and models available. Plus my purchases are shipped free right to my door in Manhattan in a day or two and saves me from having to lug the heavy pots home. If you are shopping for Le Creuset, get them here. I give...