Sushi Koya — Restaurant in Montville

Visited for dinner on 2/9. This food was amazing and we loved the ambience of the restaurant however the service was really poor. We were barely greeted to start. Once we received our drinks, they were thrown onto the table by our server to the point where it made a loud noise and the table next to us looked. And that kind of carelessness carried on the rest of the night. Pretty much every dish was aggressively place in front of us. You could tell the server wanted to be anywhere but there. I get serving on a Friday night is exhausting but don’t take it out on paying customers. What did it for me is when I paid, the check with my card was tossed to me by the server and slid past me where I had to catch it with my hand. I’m usually pretty forgiving but this was one to the worst serving experiences I’ve ever had. We couldn’t leave fast enough. Hopefully it was just a bad day for her but definitely makes us think twice about...

Went with a friend, a young lady checked us in and told us she’d text us when our table was ready. She let in a few other people before us (despite them being in line after us), and told us we should sit next door at Summer Shack instead. No waiters came to us after 20 minutes, so I asked a waiter - thinking they forgot we were next door. He rudely said “we’re busy, you need to wait.” We waited another 30 minutes and no one offered us water or asked what we wanted to order. Me and my friend got so hungry we just decided to order food at Summer Shack, even though we were waiting for sushi. The lady who told us to sit at Summer Shack walked past us numerous times and avoided eye contact. She never checked up on us, despite sitting us away from the restaurant and telling us we would get our food soon. Very disappointed with the service...

I got there at 9:15 PM AND stood at the door to be waited. There was no real acknowledgement of me waiting to be seated. The guys making the sushi looked at me but said nothing. The guy waiting the table saw me a did a gesture like wait one sec. At about 9:40 a guy walked passed me and yelled to the workers what time do they close. They said they had already closed. I said "but I'm still going to be seated you close at 10". They said no we're are closed. I got up set and was yelling at them, but so rude to have someone stand in the door way for over 20 minutes and not be acknowledge just to be told we are closed when you should not be. This was the second night i tried to eat there since the first night had a line. I'm going to be at the hotel for another week at least but have no plans to go back there. Or take my group of co...