Swarovski — Local services in Montville

My partner and I went to look at engagement rings. We made a special overnight trip to Mohegan to checkout Swarovski. Up until then we had only seen the rings online. We wanted to go scope them out to see them in person and learn about our sizes, etc. Mary was pleasant, but fake as could be and really wanted nothing more to do with us when she learned we weren’t going to buy that day. When we asked her to size my partner, she really did a lousy job and could have gave a crap. She was even sure to drop a passive aggressive (or not so passive comment) stating that ‘if “people” keep going online to buy, they won’t have a store to go to anymore.’ Her bad vibes really could have ruined the engagement ring experience if I had let them. I definitely don’t recommend buying diamonds here or anything else special that you might have to save up for for that reason. I understand her frustration to an extent, but if she’s not getting credit for the customers she helps, then that should be the company’s problem to fix- don’t take it out on the customer who is there for a once in a lifetime experience! No class. Maybe if her sales skills had be better in the first place , she would have gotten the sale. Perhaps in the wrong profession if she’s...

9/28/22 at 11:30- 2:30pm, Some of the rudest people I have ever seen. Was trying to purchase some thing but store has will be right back sign. The sales reps can see me but pretending that I don't exist. Wouldn't even acknowledge that I was standing there, went back again another sign says will be right back again. Same thing the sales raps are pretending that I don't exist. Went back again and a sales rap was coming in for work and didn't even acknowledge same as others pretend that I wasn't there. Wasted three hours of my day I don't know how this sales rep still has a job. This is bad for Mohegan Sun having a vendor like this, Really sad was looking for my first purchase. I wish I can give this people...

Order something for Christmas and triple checked when I could pick it up in store. I paid for a very expensive round trip Uber to bring me to this location a state over because it had the perfect piece. I got the confirmation my order was ready for pickup and verified the window for pickup. I arrived over an hour later and still and hour before the window of pickup was over. I was informed that they closed early and I needed to come back a different day and and it was not their problem when I explained how impossible this was and they told me they were going to be open today. They ruined Christmas and cost me hundreds in Uber fees just to...