Ashley Outlet — Local services in Morrow

UPDATE: The store manager did reach out to me directly about my issues and did try to make things right by waiving my delivery fee.

Worst furniture store ever! I would give "0" stars if that was an option. The first associate I worked with had to go check for pricing of the full living room set. She told me she would be right back. After 15 minutes she still hadn't come back so another associate had to help me.

The 2nd associate helped me with setting up my purchase but gave me more issues to deal with There was a price discrepancy on two of the pieces even though the prices were right in front of her. She tried to charge me $50 more for two pieces. When I pointed it out she changed it to the correct price but acted like she was doing me a favor instead of honoring a printed price

2.when it came time to pay I asked for a breakdown of my pieces to make sure the pricing was what was on the advertisement. That's when I saw an additional charge of $150. When I questioned that fee, the associate told me it was for the 5 year warranty. She had not mentioned nor asked if I was interested in any warranty prior to paying for the furniture. If I wouldn't have asked she would have charged me $150 for this warranty I wasn't aware of. The associate started to get an attitude at this point especially when I questioned her why she would try to charge me without telling me about it. How is your company ok with charging for a warranty without even mentioning it to the customer?

Then she asked me to sign a blank document where she had to draw picture's of the pieces I was purchasing. I told her I wouldn't sign it until she drew the picture's to which he finally did but with a lot of attitude. Then I noticed that the customer number at the top didn't match the customer number on my paperwork (which also happened to be my phone number). I crossed out the customer number she had written down and she told me that I needed to ignore that and that isn't wasn't my cell number even though I could clearly read that my cell phone was the customer number on the other paperwork. She made it very apparent that she was ready for me to leave. I wasn't being rude at all only questioning her actions

Overall, this was an awful experience. I will be returning this furniture and taking my business to a furniture place that isn't so shady. I don't care if I have to pay more for the furniture-its the principal of not treating your...

I initially wrote a good review for them because at the time I THOUGHT was awesome experience turned into a complete nightmare! My husband and I purchased a king bedroom set, 2 mattresses, & 3 boxsprings (2 twin Xl's for our king and 1 queen boxspring that was supposed to be for the queen size mattress). Turns out, our salesperson never added the queen sized box spring on our purchase but we let it go since we weren't charged for it.

My husband picked up our mattresses and boxsprings. When setting up the bed (before our king set was delivered) he noticed that one boxspring was bigger than the other. We contacted the store, spoke to our salesperson who informed us that we were given the wrong boxspring and that she will try to find someone who can bring us the boxspring. Long story short, she found some "third party delivery driver" who supposedly works for Ashley that can deliver our boxspring and the we would need to pay him $50 (the "third party delivery person to deliver the right boxspring") and a refund of $54 would be given back to me once they receive the wrong boxspring from they guy who's bringing it back. Come to find out I asked the third party guy how do he receive payment and he said CASH APP!!! So that's how you do business/transactions Ashley??? Through CASH APP & "third party delivery drivers"! This whole experience turned out to be a complete nightmare. NEVER AGAIN will I order from Ashley again!

Our salesperson was more focused on making a sale and winning a $50 contest that was amongst her and her colleagues then actually caring about her customers and the sale. I even asked to speak to her manager multiple times all for me to never speak to her manager! I will be escalating this issue to higher up and getting my issue resolved one way or another because this was not only unprofessional but such a headache & a complete nightmare!!!

Our king sized bedroom set was a good experience because that came from their warehouse. From the delivery communication all the way to the set up 10/10. A representative even called afterwards to make sure everything was good. Our in store purchasing experience was good for the most part until the issue with the wrong...

I came into the store and roamed around, as it is to be expected nowadays. No one approached me or seemed eager to help. I grabbed a young man and asked if he was a salesman. He replied that he was and from there things began to open like a tulip in the spring. I grabbed the Right Guy !! He was easy going and when I entered the store, I thought I knew exactly what I wanted. I was very cloy, but my salesman had some information, that I wasn’t aware of. I knew the Manufacturer’s name and model I wanted, as I had slept on it a a friend’s house in Tennessee. I’m located in Georgia, so I was obviously impressed to go get this mattress. My current mattress is only about 8 months old. My salesman, I’ll call him “Matt”, told me that he was invalid from the chest down at one point in his life. He now has 8 years of selling mattresses, and from some one who had spent so much time in bed and a wheelchair; he knew the products he was selling !! I told him my bed was too soft although it was listed as a firm mattress. This is where his knowledge kicked in. The asked me if I was using a mattress pad or topper, and yes I was. These things alone make for a softer top. Dang, I had both on my current mattress. When your body imprint leaves an impression, trying to fill it, is like trying to fill a hole in a boat, with buckets of water!! We took some time to look at the Temperpedic line and wow is that a great brand. It wasn’t within my budget however. “Matt” my guy, explained how the difference between the male and female skeletal bodies were different and why women prefer a softer mattress as opposed to men prefer a more firm one. “Matt” was easy to talk to and the fact that his knowledge allowed him to understand my thoughts and experience with mattresses. It was a very pleasant experience. “Matt”, made it easy for me to open up and tell him my truths and questions that lead me to a very pleasant...