Roses Discount Store — Local services in Morrow

I really used to like this store, the prices, the products are affordable and most of the time the employees are friendly. Went there yesterday 1/26 purchased a Bluetooth speaker and got the Wednesday senior discount. Today, I decided to open and use my new speaker what a fail…for one it didn’t work, the piece to connect the cord was missing and for two it wasn’t the same one that was on the box. So, I just called talked to the store manager told him the issue. He said he’d be happy to exchange the speaker, I let him know I’m going to upgrade (pay more for better quality speaker) but asked if I’d still be able to get the discount. He said no! He said “I understand it’s the stores fault for your speaker issue but senior discount day is Wednesdays only”. I am appalled!!! I mean had it not been for YOUR mistake I wouldn’t have to waste my time, gas and money coming back! I am really upset. As a customer service sales associate, I’ve been working in retail for many years and this is not good customer service at all, especially from a manager. One thing for sure after I return my “defective device” Roses can kiss where the sun don’t shine! I will never refer anyone to THIS location it’s...

I had a very bad experience at this store on Saturday I had purchased some merchandise from Ross and when I walked into roses I asked the manager should I leave my packages at the front of the store and he said no take them with you after I had made purchases in roses I proceeded toward the checkout but I stopped to push some soap in the soap Department when I turned my back for a split second my whole shopping cart went missing I called the police and did a police report I left the store and on my way home the manager called and said my packages were found in the electronics department he lied and said that on the camera he saw me leave my buggy in the electronics department when I was on the soap department when my buggy went missing it's sad but I believe that it's an inside job of theft I plan to call the...

My experience today @ 7:30pm was horrible in the least, first we were in line for about 12 minute with one cashier open while he was doing a refund for a customer while the manager stood there by his side while he count out every penny. 2nd not one staff member including the Manager (Female) had on a mask. 3rd when the Manager did decide to open up a second cashier common curiosity you call the available person to that station which she did not. 4th stock and appearance of the store was horrible and finally I will not be shopping at this store again Sincerely Disappointed, Use to be...