Coastal Farm & Ranch — Local services in Mount Vernon

If I could do negative stars I would say -10 stars.... I have never in my life been treated with such disrespect and humiliation by a company. This is supposedly a family store, I don't think too many people would agree if they knew how they treat people based on the way they look. I have spent a lot of money on their overpriced items a number of times. I have bought my pets food there, and bought several gifts throughout the past few years. Recently I was shopping with a friend who had won a jackpot at the casino and wanted to take me on a small shopping spree and unfortunately my choice was Costal. We had been chatting with the lady who we assumed was in charge of the fitting rooms and she acted like she was helping us pick out what jeans we should buy. It was a good amount of her time and ours wasted only to have the police called on us, not because we were doing anything wrong whatsoever. In fact I have never personally stolen anything from their establishment or any in this county. I pride myself on not being a thief. I know due to my appearance and I have tattoos I get judged often, but to have them pretend to help us, then call the police and have us trespassed simply because of the way we look. We had purchased an item in the back of the store for over three hundred dollars minutes before the cops said we had to leave and although it is definitely discrimination that they could legally do that. I know the police as well look at us like we are uneducated and not intelligent enough to know that legal matters in this incident can and will be pursued and they will have consequences assuming we are too simple or slow to know what rights we had violated by the staff at Costal. I hope they work on commission and lost our sale and I know they're going to lose many. With their crude snotty judgmental rude and uncalled for attitudes towards people who have tattoos or whatever they didn't like about our appearance, they are in for a ride awakening much deserved karma bus. I have been educated about the rights of a consumer and HIPPA better business ect. I also have an attorney who is interested in this case we are sure to come out on top with. I believe the looks on their faces when their noses aren't in the clouds but on equal planes will be justice to begin with. Then they are going to be less quick to judge and deceit good paying customers. I will be courteous and welcoming when they are the customer needing or wanting my service. I will never be simple minded or judgmental like them thank God. Bless. And don't support bigotry or crude staff who think they are above others and better than the average woman or man. No one is any better than anyone else. And pretending to be kind when u are far from it. That's shameful really. Bless their...

Staff can be hard to find when needing help.

On one occasion,, I have had the front counter and gun counter page someone for assistance with getting an item down from a Hugh shelf. Unfortunately, it took over 20 minutes for someone to arrive to help.

On a second occasion, I brought a picture on my phone of a baracode for an item out of stock on the floor to the front counter. I asked the girl working the counter if she could look up the item to see if it was in stock in the back. She kindly obliged looking it up. She informed me that it showed 5 in freight but then quickly had a change in attitude and willingness to help. She informed me with attitude and clearly overwhelmed that they were short staffed and prepping for a weekend sale. Asked multiple times if I wanted the item now or another time. I said now would be great thanks. She attempted to radio someone to go look in freight to be met with they weren't available to help. She then informed this person she would have to leave sales to go look for it. She received permission and walked off frustrated. After about five minutes, she radio the other girl working the sales counter to ask her to tell me she wasn't seeing it and that I could either cone back or wait. I chose to wait. She then responded over the radio that she found it. When she approached me with the item, she was quick to ring me up. However, then as the transaction was processing, someone was walking out with an unpaid item. She then began radioing frantically for someone to get up front as she was sure the pants were being stolen and threw my receipt at me.

This is not the first theft that I have witnessed front counter staff attempt to stop by approaching the person of interest.

This store clearly needs more staff in general, retraining of current staff to remind them that kindness towards paying staff goes further then stopping a theft otherwise they will lose their paying customers to competitors, and needs to hire a loss prevention team that is appropriately trained and can monitor the front door and floor.

I only continue to come here because of ease of the store layout and brands. The price I pay for other locations is the same so there is no reason I cannot choose to spend my...

Love this store and try and support it as much as possible. I had to sell some guns in the past and am now able to rebuy before hunting season. I went in there spoke with the girl at the gun counter. She reply’s not with a can I help you but with a do you have a permit paperwork for WA. This is new and I have had multiple guns in the past and didn’t mind doing the extra clearance. She wasn’t helpful in the showing of any firearms but did quickly cover the website I needed to go to. I completed the training and came back about two hours later. When I returned she was grateful another employee had arrived to do the paperwork. Some manger I believe came back and didn’t help but stood to the side taking about onboarding for retail with another employee. So now there are 3 employees standing around. They talked as if I didn’t exist. The gun counter girls begins claiming she wasn’t onboarded properly and that she doesn’t have passwords to sell guns yet. She claimed she had just transferred a week ago. After five minutes with IT she can’t log in and tells me to come back at four because that’s when the other guy comes in. I left and went to Skagit arms and bought 3500 dollars worth of hunting guns, ammo, plus an 800 dollar scope. She knew that she couldn’t sell me a gun and was doing anything in her power to delay the sale until someone else comes in. I know employees are tough to find but very rarely have I looked to spend thousands of dollars to be treated so poorly. Yes I spent more money but the process was done I’m 15 minutes with gun professional that actually allowed me to hold the guns. Coastal...