Sportsman's Warehouse — Local services in Murfreesboro

Very poor and disappointing experience - I went to this location and purchased a pair of size #11 Caddis Rubber Hip Waders Model CA2901WF with a receipt timestamp of 4:41 pm. The cashier was friendly enough and their service was quick, so I will provide this as the reason why I am rating "2 stars" and not "1 star".

Immediately afterwards I went directly to Walter Hill Dam to test these hip waders, and was in the water for just under 20 minutes and noticed that water was seeping from behind where the knee pads are located on both right and left boots. To note, I never waded out to above mid-thigh water depth, and did not ever take any rain or water on from the top of the boots.

I then got out of the water and went back to my truck, pulled off both boots and checked with my hands and confirmed that water was in fact seeping through from behind both R & L knee pads. I then called this store location and spoke with a sales rep named "Connor" and explained the situation - Connor then went to speak with a store manager who confirmed that they will not take these boots back NOR will they provide me a store credit for them, because they had been in the water!?! Pray tell then, how does one test a product made to be in the water without testing it per its designed purpose?!? I suppose that boats shouldn't ever be put in the water to make sure that they function properly?

My only option was to call Caddis Customer Service (in OR 541.536.2726), and I spoke with a female representative to explain what just occurred - to which the very courteous and nice lady told me that "no one in the warranty department came in today". She then took my name and contact information and kindly advised me that it may be a few business days next week before someone would reach back out to me.

FWIW, I let these boots sit another hour in my garage and when I checked again, I could ONLY still feel water in the area behind the knee pads. The boot areas are dry, as is the area above the knee pads up to mid-thigh level (the water depth level to which I had waded out to), which is a clear indication that the knee pad area is allowing water to seep in.

In short, I am an avid fisherman, I have literally owned dozens of rods/reels and thousands of pieces of lures/terminal tackle, and have been a catch and release artificial lure sportsman since the mid 1980s. Please know that I am not trying to "brag", but rather to indicate how committed and ardent I am about the sport, and in this case I am very disappointed because I had planned to use these rubber hip waders for the local Stones River, and also for launching a Jackson Mayfly kayak that I am planning to purchase.

After all this, I am now on a "hold pattern" until such time Caddis contacts me back, with hopefully an acceptable remedy for this situation. For all others that will do business with this store location, be aware that once the product "touches water", even if it is designed to do so, that it may be impossible to return said item for a refund or store credit, even if there is an obvious defect with the...

I went to the Murfreesboro store today to pickup a shotgun I ordered online. I took the confirmation paperwork. I got there at 12:30 PM and went to the customer service desk and asked where I needed to go to pick up my gun. The person said, “gun desk”. Before I could ask where the gun desk was, they turned and left. The store appeared to be about 20,000 + square feet but I figured I could find the gun desk, so I headed to the back of the store and found it. After 20 minutes of waiting I finally got somebody to help me. I gave them my paperwork and asked to see the shotgun. Fortunately, I apparently got the only adult in the gun department as I will explain in a bit. He got the gun and walked me through the features. It was just what I wanted. He then said I had to go to customer service and get a permit application ticket. So off I go back to customer service to purchase a ticket to apply for a permit to get my shotgun. Why could not the customer service person mention this during our first encounter (back to my earlier point). 10 minutes later I have my permit application ticket and I am back at the gun counter. Another 20 minutes and the only adult recognizes me and calls me over to fill out the application on one of the touch screen kiosks. After I am done, I ask where the hand sanitizer is. A kid who should be back at the fast food restaurant shouts out “We don’t have any.” The manager quickly comes over and tells me where the rest rooms are back at the front of the store. I do not know if this is a Covid violation in Tennessee, but I am going to find out. 20 minutes later my application is approved. I cannot fault the store for this. But in review they did put the wrong gun on my application. The manager says he can fix it and spends another 20 minutes using this as a teaching moment to explain what not to do to all the former fast food worker that are not working at the gun counter (not the one adult who knows what’s going on and appears to know enough to not want to be manager). Finally, they get everything resolved and I get out of this place at 2:15 PM. The 1 star is for the only 1 good employee I dealt with on this trip. I spent 45 years as a CPA in industry, the bulk of in in corporate industrial engineering and turnarounds. This is not the way to keep happy customers or keep them at all. I would be delighted to discuss and or dispute this review with anyone from management at the Murfreesboro store or corporate management. I am in your system under the name shown with...

The customer service at this particular location specifically in the hunting/firearm section is horrible, and I have witnessed/observed that they pick and choose which customers they want to help. It's almost discriminatory.

Last week, the young man who clearly saw us looking while he was searching in his phone had to be asked by the older gentleman who was working with someone to help us. His response, "You need something man." Not, Can I help you sir. My apologies for looking at you three times in the past five minutes and not asking if I could help you." I proceeded to tell him that my wife had recently completed her CCW class, and I was looking to buy her something she would be comfortable with, and could conceal. His next question was what's your price range as he continued to look through his phone? I told him that we didn't have one and the important part is that it fits/feels good to her. "Well that all depends on how much money you want to spend" was his response again. He clearly didn't want to help me, thought I was there just wasting his time, or didn't have money to spend. He offered absolutely no advise as I would suspect someone selling firearms should. I clearly observed him engaging in a previous customer. I had done research, but with the current state of inventory what you research might not be in stock. We were looking for advice, recommendation, or either an option to see/hold what they had. Instead, we got judged and discriminated against. I couldn't hold my temper so I left, but I certainly told a nice lady up front about my experience. Who told me the store owners name, and asked if she could assist. She was so pleasant and even offered advise and resources to my wife of a local women's group.

I ended up going to another store and bought two pistols. You all need to do better, and stop discriminating. The younger crew needs training, and to stop with the obvious difference in treatment between customers from different backgrounds. I went again today, and another younger employee looked me in the face, but never opened his mouth to say do you have any questions/can I help you...