Food Lion — Local services in Nags Head

Levi get your employees under control! Let me make this clear if someone screws up my instacart order and it messes with my earning because your employees want to enforce something one day but yet the same employee was there the other night when I had 2 carts filled n had no issue with my going through self check out. Not only am I faster than your employees but last time at THE SAME STORE with the SAME employee present before I started using yalls self checkout for the big orders told me to avoid anyone "foreign" looking because they don't fully understand the instacart order thing so to avoid I only go through self checkout unless the store n self check out is packed then I am not rude by taking up a self checkout register. Today there was no one at the self check out n the sa.e lady who told me to avoid anyone "foreign" to avoid mistakes n has watched me come back several times to do instacart orders and go through self check out NOW wanted to say something and didn't like I got upset. Well either you need signs stating I can't do it or I will take my 2 FULL carts through self check out and if there is a worry about theft call 911 or have your employee doing their job which is watch their hand self tablet while I scan my orders or you need to get ALL employees to understand instacart orders if you can't do that you need to be accepting of your locals who take these orders and this is their job. So that means your employees need to know THEIR JOB completely because at this point I will not be nice the next time an employee messes it up because YOU SHOULD HAVE BEEN TRAINING THEM PROPERLY. Also who is paying me while your employees take their sweet time bagging orders? So your saying an empty empty like completely empty self checkout, line around are down so no need to redirect people and your employee couldn't pay attention to me bagging my order and being done faster than your employee on a register. Also I have worked for 3 different foodlions from in the office up fron to the back of the store. And let me say I am truly disappointed on how this was handled and I am disappointed on the speed of your employees who are in a tourist location either pick up the speed and make sure everyone can do their jobs properly or don't put in self check outs when your customers who know they are faster than your new employees (on top of working for foodlion for years I also been instacart shopping for 5). So I will be taking this to HR because without signs no one will stop me from going in self check out if you think I'm stealing call the cops then the point of self check out is to SELF CHECK OUT not to limit your customers when there is nothing but your word of mouth saying I can't do it. And also she said it's only enforced for the summer. No if it's enforced during the summer you need to enforce it at all times. Chaos and people getting yelled at is from people saying or letting someone do things one second then someone else or next time they come in they can't n being told by someone who allowed it before n then there's issues. 🤷‍♀️ I will be also calling HR and reporting the employee who is being wishy washy about it. I will also being reporting you the store manager since it is your job to make sure the store is properly running and employees are doing their job and this...

Update:9/2022 the Food Lion located 2nd going north in Nags Head has become my new go to store, after issues with food orders happening to often at the other food lion..I began shopping here, and being immune compromised and needing assistance to shop all I can say is there Awesome, Dina, Michelle you both always go the extra mile for me.. your customer service is fantastic, and I hope your manager knows just how great and a asset to this business you are..thank you always.. 2019""Of course its a grocery store, in a tourist attraction area, but this one ,is always on there A game, they've assisted me with issues, I love the app. For phone to add coupons, and Mrs Barbara is the bomb"I'l wait to be in her line.. also been helped by management, and she was wonderful to, I had a coupon for $5 off and she manually did so ,with a smile on her face. I can't say much for the other FoodLions' because this has became my mainstay store, but only compliant if at all, is In the summer, shop at nite, late nite, otherwise you have crowds that will drive the most sane crazy, lol' & the students who usually don't understand you, and it's irritating when they speak non- English while your being waited on,to there friends, and if you say.. example:. (I'v done this coming from a customer service background ) How are you? its ignored, and to make point. I'll wish them a 'Nice day " no response. .that's a bit rude. But I guess because there there only seasonally, to the Year-Round" staff of Nags Head,NC , South'...

Worst Food Lion I have ever been to! Had a to-go pickup grocery order scheduled from 9pm-10pm and I arrived at 9:40 pm. I checked into the app and waited 20 minutes while it kept saying it was finding someone, finally it said no one is bringing out your groceries, come inside and get them. I had extremely exhausted and sleeping kids in my car so sent my 17 year old in after them. The lady yells at her that she should have been there by 9. Which was completely untrue, both the app and the time I scheduled both said arrive by 10 pm. Then she said I hope you have some ID to her and she was like, no this is my mom’s order she is in the car with my siblings, this is a car to go order. I had by this time just pulled up to the front door and some teenager comes out and makes it obvious the last thing he wants to do is load my car. As he’s slamming my trunk I said thank you and he completely ignores me and walks away. These people seriously need some training in...