Petco — Local services in Nampa

I have had the most pleasant experience with the young lady that works the aquatic department. She is always pleasant, very informative and patient. I have been in this location multiple times a week for the last couple months. I have been setting up multiple aquariums as well as converting my oldest one to a strictly planted tank. It has cost a small fortune. I have made many purchases online and in store throughout the process. I have also made several returns. I have had many fish casualties and have had to exchange fish that I don't feel fit well in my aquariums. I get my water checked every time I go in with a dead fish and have been told it's fine. If you browse through the tanks while you are there your will see many dead fish so it should be no surprise that people have casualties. That's why they have a 30 day guarantee.

Anyway, tonight after work I pop in to pick up the fish I ordered and some live crickets. I mention to the fish employees that I want to exchange some cory cats that I purchased recently because they are boring to me (hiding all the time). Healthy and happy but boring. She said I can no problem because she is amazing like that. I run home and grab my fish, then head back to the store. I pick the fish I want to exchange them for and head up to the register. I am helped my a male in a managerial position (Cody is the name on the receipt, so I'm sure thats his name) with whom I didn't have a very pleasant experience with last time I was in. I give him my phone number and the return slip given to my by the fish department. Mind you these are healthy live fish and I am well within the return period. He tells me I never paid for all 5 of the fish in the first place but only 3. I explained they were purchased on 2 consecutive days. I asked if I found the receipt if I could do the exchange that way? He tells me "there are only 3 linked to your phone number, I can't return something you didn't pay for but I guess". Makes sense, I hadn't checked my receipts before leaving the counter so I suppose it's possible I was charged incorrectly. I am looking for my recipe in the dozen or so petco receipts I have in my wallet when cody says snidely... "you have made A LOT of returns" my response was "I have the right to make returns". When you take into account the amount of money I have spent there and on their website in recent months, I feel it's normal to have returns. Especially when you are dealing with live fish who are easily stressed and often times sick when you get them. I was kinda pissed by the comment, I work in law enforcement and felt like he was questioning my honesty. I told him I guess I just borrowed the other 2, that I am not so hard up for money that I need to argue over 2 $3 fish. I spent hard earned money there many times. They took it without question. But when you have a return they treat you like you are committing a crime. Last time I returned a brand new beta tank, I never even opened the box, the questioning at the register was crazy. I won't say I'll never go back because there are a lot of professional and kind employees there, but I'll show him the same respect he has shown me. He could learn a lot from the staff in lesser positions. If you aren't cut out for customer service that's fine, not everyone is. But MAYBE don't be a manager in a customer...

Yesterday on August 5th my wife went to go return some fish for me at the Nampa, Idaho Petco location, as i was at work. I bought a total of 3 fish from that location and all three died. Ive purchased the same species from a different location nearby and tested my water everything was good. when my wife brought the fish to return she brought a water sample and the employee working at the fish section tested, water came back clean. The employee at the fish section said to go to the cashiers to process a return and specified he will let them know its a return not an exchange. Keep in mind my wife walked up to the register with a fractured wrist and was carrying not only our 9 month old baby but 2 10 pound bags of aquarium sand. Not only was Jada the employee that processed the “return” rude to my wife by complaining she had to search for the purchase, she started to process it as an exhange to put the funds towards my wifes purchase even though it was stated multiple times it was a return. My wife specifically asked for a return halfway through on top of initially asking to which Jada said it was too late my wifes phone number was already put in. After she processed the exchange she dropped each 10 lb bag of sand onto my wifes broken wrist instead of putting them in bags. It takes 30 seconds out of her day. Even if she didnt return the funds to my account and gave my money away fine but if i was the boss to a corporation even the lowest employee makes a difference and the way my family was treated makes me never want to shop at any...

I made a curbside pick up order. When doing so, it tells you to use the app. I followed every step. I notified them I was on the way, through the app. I notified them I arrived, put my car information in, through the app. I waited in my car for someone to come out and bring me the items, like it says to do in the app. I sat in my car for 10-15 minutes before I decided to call. When I called, I informed the staff member that I had been waiting. She made it seem like I should have known to call. She said “you didn’t notify us you were here. You’re supposed to call when you get here”. I responded by saying “I didn’t know that, the app says it notified you”. She then said “yeah you’re supposed to call”. I then said “well the app doesn’t say that, so maybe there should be a way to notify customers of that”. Her final response was “yeah, can I have your name for the order and where would you like the items in the car”. All this being said I understand she doesn’t have control of the app, but there is a level of customer service etiquette I feel should have played in our conversation. She just completely dismissed me and made it seem like I did something wrong. She didn’t even apologize for the inconvenience. Usually when people order pick up, it is to be quick. My experience wasn’t quick or a good reflection of customer service. Anyway, that is why I rated it low. I didn’t give it a 1 star because I was still able to get the items I ordered, but aside from that the experience...