Best Buy — Local services in Nampa

This is by far the most incompetent store on planet Earth. If I could leave -1 Million Stars I would. I think I however manages this place should be fired or demoted. I ordered an open box special G-Master 24-70mm lens (open box special). I paid for priority delivery to my house in LA. The package I received was a Sigma 50mm prime lens with a Sony Lens cap on it. I called customer support immediately and they told me that I would have to file a claim, to “escalate” the situation, which takes 2-3 business days. I tried to go to my local Best Buy and they wouldn’t take the lens. Who would believe it, they were actually doing their job. I’ve tried to call this location multiple times but they send you to their call center in India. And when you try to get a hold of them they say this location is no longer taking calls at this time and you have to go through a call center. There’s one thing for sure I am going to go full Karen and TikTok this entire event and look up exactly what employees handled my situation until someone reaches out to me directly. If anyone knows the GMs name please respond to this with a comment. I’m living I was supposed to work three jobs this weekend with this lens, which I won’t be able to work now thanks to the competence of the horrible team at the NAMPA IDAHO BEST BUY. If you are ever thinking about doing an online order here, or any business here whatsoever, DON’T. I REPEAT DO NOT SHOP HERE EVER FOR ANY REASON. So if you think about ordering from this Best Buy, just know that there’s 1 of 2 things going on. 1 somebody bought a 24/7 master lens and returned a Sigma lens to an incompetent employee who didn’t know the difference between the two and got the lens for free. Or 2/ they have an employee that is putting the wrong item in outgoing packages and keeping the expensive items. If you look on Reddit this has happened to multiple people. I honestly see a class action law suit in their near future especially because they don’t have an answering service to handle issues…and there’s people like me who are missing out on contracted work. Does anyone know the GM’s name at...

I'm from Alaska and am visiting friends in Nampa, Idaho. I decided to go to a local BestBuy and purchase a GPS device to help me navigate around unfamiliar streets, and to find my way back to the place where I'm staying at night. I arrived at the store just a few minutes before closing and was greeted nicely, even warmly, by the employees. I could see they were getting ready to close, hustling about with trash and other cleaning activities, but they never tried to hurry me. I explained what I was looking for and they directed me ... in a very friendly manner ... to the Car Electronics section of the store, where a young man (who didn't know much about the GPS devices) asked one of the more knowledgable employees to assist me. Nobody ever rushed me ... in fact, they told me to take my time and not to worry about the store closing in just a few minutes. The young lady who helped me didn't know all the answers to my questions, but looked up the specs to compare one model to another. She was very polite, and very willing to assist me in any way she could, helping me choose the GPS device I felt would be best. I was stunned at the courtesy, and the efforts put forth to assist a random, unknown customer in those last few minutes before closing, and decided I would return at a future date to let the manager of the store know how much they had impressed me ... not knowing if this courtesy was just a way of life in Idaho, or if they were just a special group of people that I had stumbled upon. So ... I can say I was treated with great respect at this store by it's employees, all of them expressing a willingness to be of help and service ... no matter the hour! — I've never seen anything like it before! I highly recommend this store, and it's employees, for the professional, and courteous manner in which I was helped, and treated, as they were closing. My thanks to them, and my...

These people are trash. We have apple care and they suggested this location as they are unfortunately associated with the geek squad.

First off, I scheduled my phone for repair months ago and when I took it in (mind you they knew what I was needing done) they sent me away because they didn't have the part. I ended up just getting a new phone elsewhere.

My wife has a cracked screen again Apple care suggested this location. The first day after scheduling an appointment for that specific repair they said come back tomorrow we don't have the part. Quick question .....Why can you schedule a specific repair in the system if you don't have the damn part in? Regardless she dropped it off the next day. They had her number under someone else's name and kept asking if she knew the person Who it was mistakenly scheduled under. It's a cracked screen easy fix right? They had the phone 5 hours then called me to tell me they couldn't log into some system and tried to call Apple and so thus they couldn't fix it.....

We are done using these idiots today she took it to the Apple Store at the mall the tech asked if it had recent repairs, she said yes we took it to Best Buy in Nampa. The tech informed us I'm not so many words that the idiots forgot to put the screws back in.

Thanks morons.

These kids screw around behind their black curtain while people wait forever for them to come and have zero customers service etiquette. I've had nothing but bad experiences with their tech and bad customer service. If you are reading this avoid these clowns.

Calling customer service to try to ask these guys anything I get some call center in India where they can't understand English very well and while they said they will transfer me to the store I get hung up on instead. It had been probably 10 years since I went into a Best Buy a few months ago, yesterday was...