Darya Salon & Spa — Local services in Nantucket

This is my first time coming to Daryas Salon this year. I had a terrible experience and will not be returning. I’ll begin by saying that I have had the same style of high contrast ombré/balayage for 5 years, I know how my hair responds to lightening and I know it is capable of reaching a blonde ashy color. I will also prefix this by stating that I’m aware that you cannot always get your desired level of blonde in one session but my hair was at a level of blonde when I entered the salon that should have easily achieved this. I came to the salon with 4 pictures, high contrast, ashy ombré style color. One of them is a picture of me last year with this color and style. I just needed to bring up the blonde that had grown out. I also brought in my clip in extensions that I wear everyday (and have always matched the ashy tone) so she could trim them. The hairdresser, Ina, says without hesitation sure, no problem. She proceeds to cut and color my hair. After a few hours in the chair, she shampoos and tones but as soon as I sit in front of the mirror I see yellow highlight looking streaks from the root of my hair and around my face. I immediately displayed concern about this and stated that I didn’t want anything near the root that would look like streaky highlights. She said “oh we should have talked about that earlier, the pictures you showed me have blonde near the root.” She hesitantly goes over my root with dark color in attempts to cover this mistake. While she does that, I look over my pictures, none of them have streaky highlights from the root. But, ok, I give her a chance to fix it and wearily say I will give it a few days. I am clearly unhappy with the results but she tried to just brush it off by suggesting that “maybe I’m not used to seeing myself with this much blonde”. And that if I feel unhappy, in a few days we can rebook to tone. A few days pass and I have not worn my hair down, my extensions (which I’ve worn for years) don’t match the hair color AT ALL, I am embarrassed by the brassy yellow color and throw it in a ponytail everyday. I text Ina telling her the situation and she says that I need to book and pay for another appointment with her for partial highlight. I express how unsatisfied I am and that for 400$ I would have expected at least similar results to what I asked for. She responds “I’m sorry for the miscommunication and I’m sorry to hear that you won’t be rebooking.” I speak to some friends who live here year round and tell them the situation, they are shocked and surprised by the treatment I received from the hairstylist. I can’t believe that after getting completely different results than what I asked for, she suggests paying for another session with her. I call the salon over the weekend and leave a long message explaining the situation, they didn’t return my call. I call Monday morning and speak to the salon manager, she hears me out and states that I should come into the salon so they can see the color that I’m unhappy with. I go to the salon later that week and speak to the salon manager in person, once again I explain my situation and they are hesitant to admit that the hairstylist did a terrible job and left me with streaky orange highlights! She says that Ina “hesitated to lift me to a level of blonde that would potentially cause damage to my hair.” I understand this excuse but if this were really the case and Ina knew she wasn’t going to achieve the results that I desired, this should have been clearly explained and communicated to me and I would have brought my business elsewhere. The salon manager offers to book a corrective appointment with a different colorist. I was nervous about trusting this salon that refused to recognize the mistake they had made which my friends said “you have to be blind not to see.” I went forward with the corrective appointment. Upon arrival new colorist had no idea why I was there, so unprofessional (they never informed her of my history). She completely overtones my hair, leaving it purple for a week. I am charged again and there go over 500$....

Darya is my bridal nightmare! Today is Tuesday, my wedding is this coming Saturday, 3 days away, Denis from Darya Salon told me they never booked my bridal party.

I was promised that I was booked when I did my bridal trial at Darya in June. I have an email with signature and credit card information from June. When I was at the salon, the ladies there promised they were available and blocked off my wedding date for me. Instead of admitting they have doubled booked and screwed up, every conversation I have had with Denis, she looked for excuses and tried to make it seem like it was my fault. Including “did you use a wedding coordinator? No? That why you lack proper follow up.” She said “who did you talk to? I’m the only person that handles bridal.” Like it was my fault that I believed the staff at the salon! When she offered to “try to accommodate me” and I asked for a discount to compensate for them putting me in this stressful disaster, she was “you are taking this conversation to a toxic direction.”

It’s a nightmare to try to find someone 3 days before my wedding. It’s worse that their bridal person refused to admit it’s their responsibility and used aggressive attitude and language to “apologize and move forward.” Darya salon clearly do NOT care and is simply terrible. DO...

Darya Salon & Spa is most likely my favorite place to spend time on Nantucket. The only thing that could make it more perfect would be cocktail service for late afternoon appointments!

I love my time spent with and truly appreciate the talent and patience of Darya Afshari. I tend to arrive for my appointment either having no idea or a very vague idea of a hairstyle wanted and put myself completely in Darya's very talented hands...am never disappointed! Darya has a great eye and styles my hair to complement my face shape and age...I'm 60-ish and she steers clear of anything "matronly". I always love my new style and the movement Darya creates for me! The color/highlights are magnificent too.

Last Autumn, I attended a wedding and joined the wedding party for hair and makeup. Not only was it such a fun morning, I looked beautiful!

A great afternoon on Nantucket is a visit to Darya Salon & Spa followed by meeting a friend for lunch at Lemon Press (a phenomenal Darya and Rachel Afshari...