Napa Valley Jewelers is now Blue Diamond Jeweler — Local services in Napa

I was a bit hesitant on coming into a jeweler store in Napa because, as a local, I know Napa is a tourist town and can be quite fancy. When I walked in, Altaf, the owner, greeted me warmly and showed patience and respect. I did not get any pushy vibes or any of the salesman tactics I was expecting. I was shopping for something a bit unique for an engagement and Altaf gave me the right guidance I needed. He went above and beyond by staying late and waiting for me because I came back to the store later that day after I finally made up my mind. While there, a friend from high school popped in and we caught up. Altaf was kind enough to pour us some champaign because I was sharing the news that I was going to make a very big step in my life. Altaf is a really down to earth guy and is humble, smart and very professional. He kindly threw in a free resize. Weeks later, our dog chewed up the ring box and Altaf was kind enough to replace it for us. Highly recommend! Even if you...

I brought in a watch that I recently inherited because it wasn’t working and I assumed it needed a battery. They don’t do watch service in house and needed to send it out to their expert. A few days later they said that it would be $650 to replace the battery. I wanted a second opinion so I denied the service and the watch was returned no problem. I took the watch to Creations Jeweler across town who also sent it in to their watch expert. When it came back they didn’t charge me anything because it’s an automatic watch that doesn’t use a battery, it just needed to be wound (I don’t know anything about nice watches obviously). So the watch expert at Napa Valley Jewelers, that had my watch for several days before sending the quote, was going to scam me $650 to replace a battery in an...

Don’t go there if you want something made in a timely manner! Horrible ! My husband gave them diamonds to be made into studs and adding jackets to go around . They told him would be done in week, three weeks later my husband went down to get and they forgot to do the jackets ! Another week till done never with a return call he had to go down to get answers horrible service . Then our 18 year old son took a piece to be made into necklace for girlfriend horrible service zero communication . The special occasion to give necklace has passed . They ruined a special moment for young couple . I always want to support local business but no longer this one . We were long time customers too, bought other rings and wedding bands there. We will no longer we’ll support other...