Express Factory Outlet — Local services in Nashville-Davidson

I really hate leaving bad reviews but this is more on the company itself rather than the store. I’ve been a fan of Express for a long time, but this time is the breaking point for me.

Be careful if you buy something as a gift from here. You buy, present it, and if they don’t like it, you may want to come back and exchange it. I’m literally one day outside the 30-day return window and they will not let me exchange the item, even if I would just buy more clothes that same day. They don’t print the return policy or even mention it to you at the register anymore so it’s not made clear what the policy is.

There are many successful brands that know how to take care of their loyal customers by having generous exchange policies. The fact that Express won’t even take back an item just 1 day after the 30 days just shows that the company couldn’t care less about...

I had a 20percent coupon. The manager said I had to use it on my next purchase but it was my next purchase. I bought it from my house. I signed up for texts and received it. But the manager said there were exceptions. And I did not see any exceptions. He had an attitude. I just wanted my 20 percent I was promised for signing up for texts. Someone needs to tell him that in the retail world there are too many choices to shop from. And now my choice will not include express. I will opt out of texts from express. And they lost a customer. Just sad! Taking care of the customer is what you...

My friends & I visited your store for the first time. Akshay was the employee who helped us and he was the literally the best. We didn’t know the sizes for the suits and he had no problems constantly getting different sizes and bringing them to the fitting rooms for us. We probably would’ve walked out empty-handed if it wasn’t for all his help. Instead, we ended up making a $300 purchase. Please give him the recognition...