Men's Wearhouse — Local services in Nashville-Davidson

Let me preface this by saying: I do not recall the last time (if EVER) that I took time out of my day to write a negative review, but my most recent experience with this store — as the groom — was so unpleasant that it is warranted. I have never had a more jarring and uncomfortable experience at any story... ever!

After discovering a financial error on the store's end, the employee tried to claim that I owed an additional $200 on top of what I had ALREADY BEEN CHARGED, even though I received a coupon that should have zeroed out my balance all together. So I was charged once, was NOT refunded like I was supposed to be, and then employee tried to charge me again.

I asked the employee if there was a manager with whom I could speak about the error that was made by THE STORE. To my utter shock, I was told that he IS THE MANAGER. I asked his name. He said it wasn't important. I asked again. He finally revealed that his name is Toby, but told me to keep my name out of his mouth.

In turn, I moved back to step one. I presented all of the factual evidence to back up my claim (including multiple bank statements and credit card balances). Toby Still did not care. He told me that I was going to be charged, AGAIN. Remember, this is after spending A LOT of money at his store between myself and my wedding party— and was PROMISED that I would be refunded for my tuxedo through the coupon that I was told would be applied but was not.

Upon pointing out HIS STORE'S mistake, Toby proceeded to chew me out. I mean, full-blown chew out. Nasty words. Unbelievable amounts of attitude. Standoffish.

He was unwilling to do his job, AS A MANAGER, despite my pleading for him to simply do what I needed him to do — and what his job requires him to do — so I could return home. Toby remained unpleasant and was not going to zero my balance, as it should have been. He said that it was not his problem, that I owed money (that I did not owe), and told me to leave.

Of course, I was not going to leave without an understanding that my balance would be zeroed, which I was guaranteed it would. Believe it or not, I did NOT want to be charged $400+ for a $200 tux that should have cost me $0 with the coupon that was ensured would be applied when I picked up my tux!

Upon asking Toby for the 10/15th time to ensure me that my balance was zero, Toby continued to refuse to show me my balance and told me that he was going to charge me (for a second time!) and did not care about my coupon. At that point, I asked another employee if I could see the balance. Toby would not let him show me the balance, but the employee ensured that I was refunded and I left.

Naturally, I didn't believe Toby. So I hopped on the phone with Men's Wearhouse corporate. And... SURE ENOUGH! Toby not only did not zero my balance, like he was supposed to, but was actively trying to charge my card on file for a second time.

The situation was then escalated to a supervisor, and I have received multiple apologies on the corporate level. They insist that I was not only in the right, but that Toby was WAY out of line. I would agree!

I had a WONDERFUL experience with this store, especially an employee named Freddie (Freddy?) during my fitting, during my questions after my fitting, and during my pickup. My experience with Toby upon dropoff was so unpleasant that I not only will NEVER return to this specific store, I actively encourage others to avoid it. My friend is getting married later this year. I have pointed him toward ANY OTHER LOCATION because Toby was so unkind.

I hope that everyone who looks at these reviews will do the same. GO TO A DIFFERENT STORE! It is not worth the risk of having an encounter with Toby. It is a real shame that one employee — rather, THE MANAGER — can ruin the entire experience for everyone else. It was baffling. I truly have never been in a similar situation and I rarely complain about anything because I understand that we, as humans, are doing our best.

Toby was NOT doing his best. Toby was actively unhelpful, rude, and truly off-putting. GO TO A...

Today , we went to Men’s Warehouse to purchase a tuxedo or formal black suit for a black tie event in November. Upon arrival there were 2 customers in the store. There was one gentleman working the register , answering phones , and trying his best to help customers but in no particular order?

With only having one staff on the floor maybe it should be by appt or some sort of number system or sign in sheet upon entry. Instead it’s complete chaos and it’s whoever gets his attention or engages in conversation as other customers wait and wait to be helped !

Besides no masks by staff or majority of customers as well as NO hand sanitizer the store was quite messy and light on inventory but I’m guessing with one front end staff guy he can’t do it ALL There was another girl working the back counter for I assume wedding party rentals and she too had a line . Saw two seamstress but again they I assume are busy in the back. Dressing rooms were a mess and suits , pants lying everywhere. Quite surprised ! Only one person measured in the time we were there. I guess they are sewing in the back. Floor guy says they are coming but he never goes and gets them.

Anyways , I’ve been shopping here for over a decade with having two sons , husband and many events. I’ve purchased several suits , sport coats , ties , prom rentals, etc but don’t think I’ll ever come back. It was messy mayhem …

Again , your staff guy who was trying to help 4-5 customers at once but really helped maybe someone buying a shirt or tie as several other customers patiently waited and some customers just left. He ran around but with no purpose or any idea of customer order?

We did finally (30 plus minutes of standing around) got to try on one tux ( given wrong size 46 R ) and again waited 20 plus min for a tailor who thought too big and said try on next smaller size which was not available ? She said she would come back out but never did after 20 min ? Again not helping any customers … just disappeared !

Tracked down front end guy to say she thought too big and he handed me a 44 Slim in different color and brand. (Navy). I said we need black tux or black formal suit ? He says try this ! Not sure what he was thinking so we got 46R then 44S and needed 44R ?

We finally got our own shirt because he got side tracked with multiple customers? In total we maybe got 5 min of his time in nearly 75 minutes? When we finally just decided to leave after patiently waiting he said he could order us the right size ? At that point, my husband had lost ALL confidence in seamstress (never came back … waited the first time 30 min with no one getting measured ) Again , came out of the back for 2-3 min then stepped away and never came back (we waited another 2o plus min ). His actual words were “Never Again” I’d rather pay double ! What a joke … not sure how they are in business. Very sad for a staple in The Green Hills are. Even though it’s always tough to make the turn onto the lot , it was worth it . Sadly , not anymore. Keep driving …. Again , I’m sure short staffed but then adjust by making appointments or developing some sort of system!

So after an hour plus of trying very hard to purchase a formal suit and shirt as well as tie we walked out with NOTHING ! $300 -$350 sale lost …. Again , can’t expect one guy to answer phone (4-5 calls) , ring sales (2 orders ) help someone decide on shirt & ties (1) and help 3-4 customers buying suits.

Sadly , you lost multiple sales. Completely aware of the shortage of staff nationally but maybe do a sign in sheet or appointment so customers could actually be helped. Epic fail today ! Warning … shop elsewhere unless you have hours to spare. 90 min and we got 5 min of help ? Several customers who walked in after us were helped ? Many customers left. Oddly , the door was locked when we went to leave ? If there were 0 stars I would have selected that … no customer service and...

Absolute deplorable experience. Avoid at all costs. Drive farther away to a better location.

On a quiet Sunday in march, I entered the store and waited in line for a basic black tux rental for 20 minutes. When I reached the front of the line, I was directed to check in "on-line" where I had to wait another 40 minutes to be directed to stand in the tux fitting area. Another 30 minutes go by, I've now been standing for 90 minutes waiting to be sized. Finally someone measures me and gets tux specifics. Black tux, bow tie, 10.5 shoes, the basics. The entire process took four hours and had to call out of work for a process that should've taken no more than 30 minutes.

The day before I leave town for the event, Im at the store for another 30 minutes waiting to pick up my tux rental. Finally a long line starts to form, and they begin with the woman who just walked in to pick up a tux rental for her husband. She questions them and says, "has he been helped?" Pointing at me. To which I respond, not even in the slightest. They hand me my tux and say goodbye. I suggest I try it on before leaving the store. Being surprised by the child sized white jacket shown in the image, I overlooked the oversized shoes, white suspenders and lack of a bow tie in the order. They then try to gaslight me to tell me it's the dinner jacket I ordered for the grooms party I am a member of. I am not a member of a grooms party. This was an individual basic black tux with a bow tie reservation.

The order is sent to a men's wearhouse at my venue destination, costing me about $100 extra in travel fees to get to in order to pick up the corrected tux jacket, missing scheduled family time at the black tie wedding I should have been at (instead of dealing with correcting these issues).

Men's wearhouse customer service email offers a 50% refund. That's a good start. I then dress for the venue, no bowtie in sight, pants are too tight around the privates and shoes are a size too big, smaller details overlooked when stunned at the white jacket that barely passed my elbows.

Customer service instructed me a 50% was all they were authorized to give, but to request a full refund from the store upon return and it would be handled.

Upon return, not only was I told it was my fault for having an incorrect order, but they don't do refunds and I would be charged additional charges for a late return, that my original return date was impossibly the date of the scheduled event - another mistake on their end.

For those wondering, there is a 90 day satisfaction policy, and lucky for me, I had American express also disputing the charge. The staff refused to give their names or writings/printouts demonstrating a refusal to issue a refund in line with men's wearhouse policies and already approved by corporate. They did give me another customer service number to call.

Customer service was great. I spoke with Nina who processed the whole refund and removed the additional charges the store attempted to add on. Additionally, the men's wearhouse in coral gables Florida where I grabbed the replacement jacket was fantastic. Experience varies widely by store. Having three experiences in this store, the original order and measurements day, the pickup day, then the return day, I have spent over twelve hours being neglected, gaslight, and disrespected, and can confidently warn others to AVOID THIS LOCATION.

This location lost my business for my upcoming wedding and grooms party, and is a tale of warning to those looking here for rentals, tailoring, or pleasant, smooth...