The lady who helped me was friendly. I bought a chain which broke a few weeks later. When I came back the owner refused to repair it until I showed him my credit card statement on my phone to prove I got it there. Then asked me why I didn't get the piece at another store that had a warranty. A few weeks later I was looking for a pendant as a gift and when i walked in, though I wasn't talking to him at all, he asks me why I'm there because he thought I'd never come back. I asked him why he was talking to me when I wasn't speaking to him and he said remember your money comes to me even if she helps you... Needless to say I'll never return. Sad because it's in a failing mall you'd think they would...
Read moreLSS - I took my elderly father to Rivergate Mall to have links taken out of his watch given to him on Father's Day. We ended up at a jewelry repair store, I will not mention the name, but they couldn't get the links out after 15 minutes, and they wanted $10.00 per link removal. NOPE! I walked maybe 20 feet to Trust and David assisted us with great patience for my Dad and charged us $15 to remove 3 links. Thank you, Trust, for your professionalism, customer service, and skill today. We now have a trusted jeweler. I even tipped...
Read moreDefinitely recommend for anyone who needs a repair done on their jewelry. My engagement ring needed to be repaired and had lost some stones. Very friendly and professional. Not only did they fix the stones and the stone holder but also the When I got my ring back they repaired it and left it like the first day my fiancé proposed to me. Not only did they replace the missing stones and the stone holder but also the shank of the ring that was warped. Will definitely becoming back if any other jewelry ever needs repaired. Thank...
Read more