Macy's — Local services in Natick

Recently had my second visit/ experience with this location's fine jewelry department and I've been put off a bit with both visits. The first time after standing patiently for a decent amount of time, all the while making sure I was in view of the attendant, I was passed over multiple times. Both visits required me asking for service. The first time when inquiring about a piece the attendant thought it would be "advisable" to tell me the cost of the piece when I asked to view it (please note she did not open the case). When I told her it was fine she then had to let me know security would need to be notified before she could show me the piece, again I agreed. I wanted to think about the purchase a bit and told her so, never once did she volunteer that maybe I would like to place it on hold while I thought about it. The experience was altogether unfriendly and off putting. When I returned later that day to purchase the piece she saw me and popped over after noticing I was working with someone else. Needless to say I finished my transaction with the new attendant who was warm, courteous and very welcoming throughout the process. I recently visited again with another shopper and saw the same attendant as my first visit (not the one the purchase was made through) and her demeanor was unchanged. I also had to request service once again but with another attendant. Not sure what's going on here but just thought I'd share my experience. Perfume, shoes, makeup and clothing even appliances have never been an issue, those teams seem pleased to help, but this is 2x with the fine jewelry team...again not sure...

Last two visits were terrible. Only 1 person working the register in the Women's Clothing section. Even with a long line of people, the person at the register was having small talks and taking eons. When it's my turn, there is no hello. I ask about the long wait and I'm told I just have to be patient. That was about 2-3 weeks ago.

I go back today, and again there was only 1 register. I looked for return section and asked an employee on the floor if there were other registers open. I was told that there was only one, which was the one I was at initially but decided to step out to see if there was another one. I got to Macy's at 1:32 pm today and it wasn't until 2:18 when I was able to return 2 items. I was at INC register with the sales rep, Zenny, and when it's my turn, she says there is another department that handles returns and that if she were to process mine, she has to ensure that my items get to the right department, and she has no time for that. I waited, enduring an excruciating back pain that came on with my 5 year old son, and she turned me away. I looked for the said return department, and didn't see one. I ended up returning the items at At your service, where there were no clear indication that they did returns. The manager, Phaeda, claimed that there were other registers open, which even Zenny as well as others on the floor contradicted. I will not be shopping at Macy's for a while if at all. I should add, I'm sure Phaeda was trying to calm me down because I was yelling, and she sh'ed me.

Please train your employees....

I used to love Macy's store at Natick Mall. From what I have seen in the past 5 months, it seems that someone is sadistically killing it slowly. Mismatched clothes on the floor, poor clothing selection, dirty fitting rooms, distraught, nay, ABSENT sales reps on the floor. There is no one to help if one has a question. They moved the cashier somewhere in the back, away from the main entry at Macy’s, and instead, next to the main entry door someone decided to add holiday toys. What sort of moron designed this new display, obstructing women’s clothes on display? There is always a line to pay for clothes, with the poor sales’ rep (always one person) trying to manage questions, complaints, and payments all at once, all alone, while the murmur of discontent grows among those in line. I was there today, speaking to another lady I met in line, and we decided to leave the store without buying anything. This is on management’s head, not on the reps. Clothing, bags, jewelry on that floor—all of it awful customer support-- this is a moribund floor, dying, on its...