Astonishingly bad customer service.
We've spent a ton of money at this store over the years. Recently we moved to Boston so started ordering online for delivery instead.
Not surprisingly some of the rather delicate plastic drawers arrived broken and a sweater box came delivered with a giant hole in it.
We figured no problem, these guys are customer oriented and will just replace them.
My wife took the broken units (we bought dozens) to the store for an exchange and at first, they refused to take them back. After making a scene and talking to the manager they agreed to an exchange only to inform her that they were out of stock.
After so much aggravation and frustration, we simply accepted a refund instead and will find somewhere else to buy from. What on earth kind of strategy is this place taking? They charge 2-3x what you can get similar items for and then treat their customers this way.
They will really suffer because my wife used to spend over $1K/year with these guys, I'm kind of secretly happy that they were so bad she...
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