Staples — Local services in New Bern

My parents have been using there geek squad for a while and while I was home they were getting work on computer. We picked it up took home and would not come up. So took it back and Bill in geek squad brought up computer and it was slow. He said it was updating but never once did the computer say it was or need updates. So he cut off and restarted. This time very slow and when it came up he said it was my dad’s Skype. So he said he fixed that and turned it off. This time cut it back on and it would not come up. Now the whole time throughout this he was telling my dad it was updating and we needed to take it home. We had to persuade and insist on him to keep looking and trying to look into the problem. Once it would not come on like it did with us he said oh I have never seen this and finally kept it to work on. Then the geek squad kept it for over a week and did not keep my family up on what was going on. They had to come in and check on it. They kept saying they would call and never did. Finally when they came in to check on computer. A guy came up to my dad. Had him sign papers. When my dad asked what they found and what was wrong the guy said we reset it and good luck the walked away. This is super rude and this service is unacceptable. They spend alot of money with y’all and for this service is sad and unacceptable. It’s your job to fix computers and to give good service to your customers. If this is the best you...

I went there to buy a laptop. It showed it was in stock online, but they had none when I got there. No big deal. I ask them to see if Morehead city had it in stock, and they said it did. I figured okay, we'll make the drive. The guy kept saying he'd order it and have it shipped to the New Bern store, we didn't want to wait a few days, but he was pushy and against us going to another store.

We went out to the parking lot and called Morehead City. They had it in stock and offered to hold it. We made the 40 minute drive (which is a beautiful drive) and purchased it there. New Bern seems to have hired a used car salesman to sell their stuff. Very pushy and poor customer service.

I found out, I could have even pain in New Bern and just gone to the other store to pick it up. Make the drive and go to Morehead City. Much better customer service there.

I have worked in retail customer service for over 20 years, and know he could have easily done a lot better with...

Do not buy a Samsung product or anything else for that matter from Staples of New Bern, NC. I bought my autistic 25 year old daughter a samsung Notebook from Staples easily within this year. A couple of months ago it got broken so with originally Staples coordination I got it to Samsung for repairs, well they "repaired" it and sent it back and guess what it still did not work. So I sent it back again and they accused my daughter of getting water on it which she did not do. Now it is waiting for some kind of approval from someone up their chain to send me a new one for my daughter. This has already dragged on for 3-4 months now and I am sick of it. Oh by the way the Staples store manger said that they could not replace it either it was not their responsibility. So I am going to the parks and recreation department of New Bern to get a parade permit and I will be protesting in front of the Staples in New Bern and I will do this until my handicapped daughter has a...