Verizon — Local services in New Bern

Kate at the New Bern, NC Verizon store - if I could give you more stars I would!!! Our daughter who works at a summer camp several hours away from home, dropped her phone (and credit card AND license/ID) in the ocean. My husband who is the authorized user on the account, was out of the country on a remote island and had very limited ability to communicate with us, was unable to help. And I, who knows nothing about cell phones and plans, was left to figure out how to get a new phone to my kiddo (who was basically living off the grid, had no way to communicate except by way of using her iPad IF time allowed, and had no ID or credit card) hours away; it was an epic disaster for this mama! Thankfully after calling the New Bern store and explaining the situation, precious Kate (truly the hero in this story), took over and saved the day! Kate worked tirelessly to help us. She took the time to text me, my daughter, and my husband (who again, were all in different places and on different schedules) to coordinate authorizations and find us the best possible way to get a new phone to our daughter. She managed to not only get the phone we were approved for to the store, but also managed to get us an entirely new and improved (updated) family plan! My daughter was able to leave her camp for a few hours to go into town and Kate took the time to get her new phone set up. With phone in hand, my daughter texted me on her way back to camp and said, “That was a great adventure! Kate was awesome! We actually had a lot of fun!” Sweet and wonderful Kate - thank you! You went far, far above and beyond for this family. I know working with three people, in three different zip codes was a daunting task and you handled it with such kindness, grace, and professionalism. We can’t thank you enough for the time and effort you put into helping remedy this crazy situation! If I could give you a bucket full of gold stars, I would (and that still wouldn’t be...

So I've had US cellular for about 20 years and had no issues with the people there. Problem was the cell service was poor. My wife and I decided to switch service to verizon bc we were getting our kids new phones and the "deals" were making it very affordable. So problem 1- we went into the store around 8 and the person handling our connection messed up several times while putting in the info, transferring our numbers, putting in the correct codes for the deals, and we were there for over 2 and half hrs. Frustrating to both us and the employees. Problem 2- we then were told that our pay off on the phone we had at the other provider, wasn't put in correctly so the payoff wasn't going to happen, BUT! we would get discounted off our bill so that would help cover it.. AND the would waive the 35 per line connection fee.. cool but- didn't happen.. bill came and was charged. Problem 3- my wife went in and asked why we were seeing this and we were told "they didn't know and it should've been, but it looks like it wasn't put in right".. Problem 4- was told to sign up for paperless and auto draft billing and we would receive a discount, again this was not reflected on my bill... Like I said at the top, us cellular has good,honest people, if you don't mind some cell disruption it's good.. verizon so far has left me feeling like I cannot trust a word from anybody there.. I hate that and I'm a loyal person when treated correctly.. be careful and expect your bill to be more than what's told when dealing with...

Went in to Verizon on Dec 6 to take advantage of a holiday promotion for people switching carriers. I was to trade in my iPhone for a new one and receive a free Gen 9 iPad. During the transaction the rep entered my PIN incorrectly and was locked out of my account making her unable to order iPad. I was told she would order under another number and not to worry. After not hearing from her I called on Jan 6 and was told she couldn’t call because she didn’t have my number. When I got to the store she was unable to locate my order initially and was finally able to find the phone. The iPad wasn’t there and I was told she would order it that day. After she spoke to her “promo guy” I was told there would be no problem receiving the promotion even though it was no longer in effect. January 16 I call and my iPad is here-BUT the promo guy now says I can only get $150 off the price. I wish I had never changed carriers. Hard to believe Verizon has no problem alienating a new customer. I’m sure it was an oversight but I shouldn’t have to pay for someone else’s mistake. I’m not done though. I’ve filed a complaint with Verizon and will continue until I receive what I...