Verizon — Local services in New Orleans

If I could give no stars I would most definitely do so; unfortunately, it is not an option. I went in to pay a bill and was asked would I like to purchase an Apple Watch for $35-$37 plus taxes. I asked what was the catch; told that there was no catch that is the final price because it was a Black Friday deal early and the deals would change every day. I agreed and was asked do I have any family or friends that would want a watch, too. Make a long story short, we viewed the bills and noticed that there were activation charges, were not given the option to accept or decline device protection, and upgrade fees. Mind you, none of the above were disclosed prior to the purchases. It was explained to us that only a service fee of $10/month would apply. The question asked numerous times was will the installment fees be credited to the accounts, the final answer every time was yes. When we addressed with customer service via phone, we were told that was not the sale. We must wait until Wednesday for a reply from the district manager, who was present at the time of the purchases. Wednesday comes, we were told to wait in-store for an email from the credit department. In the end, we’re told that if it does not come by close of the day, 8:00pm, we must return tomorrow, Thursday, for the email. Do they really think people are to forget the deal and make numerous trips to the store for a resolution to the issue???All I say is BEWARE and WEARY!!! If and when you visit this location, which only an authorized retail store, record what is told to you at all times, even if...

I am not exaggerating when I say this was the worst customer service experience I have ever had.

The store only had one employee, Laquanda (or a similar name), who kept the door locked and took her time getting up to unlock it. We knew right away she wasn't going to be helpful. We told her that my husband needed to order a new phone because the one he received in the mail wasn't packaged properly. She immediately said she couldn't help because we were not at a "corporate location". We then told her I needed to change phone lines to join with my husband, and upgrade my phone. She said I needed to call customer service to change my line and that she couldn't help me. I told her I would call while in the store and then upgrade, to which she stated "oh, you'll be on the phone at least an hour". I responded and said I'll try anyway. She then said that if I wanted to upgrade to an iPhone they had "no phones" right now and couldn't upgrade me. At that point, with literally no help from the employee, my husband and I looked at each other and said we would go somewhere else. I've seriously never met a lazier person in my entire life. What a joke. I would encourage Verizon to look into the staffing at...

Absolutely stellar service! I had the pleasure of being assisted by Lanesha Warren, the manager at the Poydras Verizon store in New Orleans, and I must say, the experience was nothing short of exceptional. From the moment I walked in, Lanesha exuded professionalism and warmth, making me feel welcomed and valued as a customer.

Lanesha's expertise and knowledge were evident as she effortlessly guided me through the various products and services available, patiently answering all my questions and addressing any concerns I had. Her attention to detail and willingness to go above and beyond to ensure I found the perfect solution for my needs truly set her apart.

Moreover, Lanesha's friendly demeanor and genuine interest in helping me made the entire shopping experience enjoyable and stress-free. It's evident that she takes great pride in her work and genuinely cares about her customers' satisfaction.

Overall, I cannot recommend Lanesha Warren and the Poydras Verizon store highly enough. If you're in need of top-notch service and expert assistance, look no further than Lanesha. Five stars...