NOPSI Hotel, New Orleans — Hotel in New Orleans

I've been hesitant to post a review about the Nopsi because I really did have such high expectations for this venue for my Husband and I's wedding. As for the hotel itself it is very beautiful. The ceremony and reception area were both breathtaking and exactly what we wanted for our rustic wedding, but for the amount that we paid this hotel we do not think we received what we paid for. Around July my family and fiance went to a taste testing at the nopsi to pick the food that we would like for our day. This event was ran by Meghan, Nopsi's Associate Director of Catering, at that time. Meghan was our main point of contact through the entire process thus far from payment, venue walk-through, to answering anything relative to our wedding. At some point after the tasting in July, we are still unsure what happened with Meghan and the Nopsi but we had not heard from her, or anyone from the nopsi. My mom basically took over attempting to contact someone from the Nopsi so we could touch base and have questions answered as we were 4 or 5 months away from our wedding and I had plenty more things to worry about than bending over backwards to try to contact my wedding venue. We were then contacted by Gabrielle Bolding, Nopsi's Group Sales Manager. Gabrielle then took over for Meghan at some point. Gabrielle has been great and I'm sure it was overwhelming for her to just come into this position along with others weddings and pick up where the last person left off so I do commend Gabrielle and appreciate her efforts. Where my disbelief and upset came from was the wedding day. We were in the bridal suite getting ready while my groom and groomsmen were in the master suit. Myself and my girls slept in the master suite the night before and I made sure to call the concierge the night before to confirm that someone would come sometime early in the morning to refresh the room before the groom/groomsmen got there as they would be taking their pictures there so we wanted it to look fresh. I luckily had to run back up to the suite before the guys got there the day of to grab a gift from my bag and realized no one had came by to freshen up the room. I quickly call downstairs and they proceed to put me on hold for what felt like forever and then assure me that they'll send someone shortly. As I am running back downstairs quickly I end up running into some of the guys from my bridal party, including my godfather. (this moment was most upsetting to me because I lost my father when I went to college and he stepped in and has been that figure for me, so our first look was something I had been looking forward to. the first look was not ruined but I wanted to build the suspense of him seeing me for the first time in my wedding dress.)The gift I had was right by the door so I still feel I just had to grab the bag from by the door and go downstairs that moment could have been avoided. I had about 10-12 women and 5 kids in our bridal suite. It was very roomy, had tables and chairs, great lighting, ice buckets for champagne and drinks! However, out of the entire morning to afternoon that we were in the room, There was no server or guest service representative or ANY staff that came to our room to check to see if we needed anything. There is also no room phone in this room to be able to call downstairs so at this point we had to have some of the bridesmaids go downstairs to get someone to come upstairs to take out the trash and refill our ice buckets. The ice for all of our drinks and champagne had melted so much that the water was overflowing out the ice buckets. I normally try to be understanding about minor things like this but again, we are the only wedding happening here that day and spent THOUSANDS of dollars to have our wedding here so my concern of ice and trash bags was not what i was expecting on my worry list. Again, The staff was very kind and helpful BUT for a 200 person wedding that has been in planning for over a year, LUXURY open bar, very large food package... I'd hope you can imagine why our expectations were...

The NOPSI Hotel Review: Wife’s 40th Birthday Celebration

Overall, our stay at the NOPSI Hotel was enjoyable, though not without a few hiccups. Here’s a detailed breakdown of the good, the bad, and everything in between.

Booking Experience: Pros: The online booking process was straightforward, user-friendly, and informative. After securing our reservation, I contacted the hotel to arrange some special touches for my wife’s birthday, such as room decorations. The staff was accommodating and made these arrangements with ease.

Cons: The system for booking add-ons was disappointing. There’s no option to customize these extras by day, so selecting one meant being charged for the entire stay, even when not needed daily. Despite requesting a confirmation email four times, it never arrived. Fortunately, I was able to call and speak to reservations directly, and they provided the confirmation code over the phone.

The Arrival Experience! Pros: Our arrival on Thursday was met with the warmest welcome. Kevin, the bellman, was fantastic—radiating that signature New Orleans charm. He was attentive and made sure everything was seamless. Sean at the front desk was equally delightful—soft-spoken and courteous, he ensured a smooth check-in. Kevin escorted us to our room, turned on the lights, and made sure everything was perfect. It definitely was!

Cons: None—our arrival was flawless.

The Stay! Pros: There were many positive aspects to our stay:

The room’s climate control was excellent, keeping us comfortable throughout. Noise levels were minimal, allowing for peaceful sleep. The bathroom was clean, modern, and well-maintained. The lobby was inviting, clean, and had a pleasant atmosphere. The front desk staff was consistently helpful and friendly.

Cons: A few issues did put a damper on the experience:

The refrigerator in our room didn’t work, and we were told it was just meant for storage. A functioning fridge was brought up, but it didn’t work either, resulting in spoiled food—a frustrating inconvenience. The rooftop pool was a mixed experience. The female bartender seemed uninterested in her job, and her cocktails were inconsistent in both taste and ingredients. On the other hand, the male bartender (whose name I can’t recall) was excellent—his drinks were spot-on every time! By Sunday, the pool water was cloudy to the point where you couldn’t see the bottom—quite off-putting. A significant number of people at the pool appeared to be there for the Eagles/Saints game, and not actually hotel guests (at least according to what they told us). Housekeeping was a major disappointment. They made the bed but did little else. Trash wasn’t removed, the floors weren’t vacuumed, and the furniture wasn’t wiped down. In fact, housekeeping only visited our room once during our entire four-night stay. The breakfast was another letdown—particularly room service. I wouldn’t recommend it. The lobby restroom was not well-maintained. I’ll spare the details, but it was not up to par for a hotel of this caliber. Only one elevator was operational during our stay, which became a running joke among guests, but it was a real inconvenience.

Departure: Pros: Dexter at the front desk was a standout. He took the time to go over our bill, address any questions, and was incredibly pleasant and professional throughout. A great final impression.

Cons: None—the departure process was as smooth as could be.

Final Thoughts! While we enjoyed parts of our stay, particularly the staff’s warmth and hospitality, there were several areas where the hotel fell short. Housekeeping and maintenance, in particular, need significant improvement. All things considered, I would rate this hotel 3 stars at best. While I wouldn’t choose to stay here again, I might pop by just to say hello to Kevin, who truly made our stay memorable.

I hope this review is helpful to future guests and serves as constructive feedback for the hotel.

Please forgive any grammer and typos as this was written while...

The NOPSI Hotel is a wonderful example of “upcycling.” The original building was repurposed as an upscale hotel. And it is very nice with a wonderful and helpful staff.

I am reviewing my resent trip in particular from the POV of my wife being wheelchair bound.

We booked a two night stay in a handicapped accessible room. This did not work out well, and she would have been much better served at a fully modern hotel.

The trouble started before we even got out of the car. There is no on-site parking, so there is naturally no handicapped parking either. Fine, it’s 100% valet, but there isn’t even a “bad” drop-off spot. It’s pretty terrible. You have to just pull up to the curb.

Pulling up, I didn’t see a ramp anywhere. How was this going to work? In order to be far enough from the curb to allow room for her wheelchair, I was forced to park across the bike lane and two-feet into the travel lane. The side of the road was essentially a rain runoff area, and so it was very sloped. This made getting her out of the car... I’m going to go with “tricky.”

After finally getting her situated in the crooked wheelchair, and getting the luggage (minimal) out, we were directed to the end of the block where the ramp was. It was only about four car-lengths, but in order to get there we had to go around all four of the parked cars, which of course meant we were essentially in the middle of the roadway, watching our six for oncoming cars.

While the valet left to park our car, we Rube-Goldberged our luggage and made our way to the front desk. Check in was smooth enough, and we were directed to our room on the 8th floor.

The path from the elevator to our room proved to have four 90-degree turns. The chair fit, just.

We got into the room, and discovered two things. A. The bed was too close to the wall for us to get her into bed our “usual” way, and 2. The shower was going to be impossible.

Addressing the shower first, while she used the bathroom, I tried the chair to see if it would even fit. It made it - barely - and could even work if the occupant only wanted to wash her left side and didn’t have any legs at all. (See photo.)

Fine, I guess she just won’t shower during our stay. It was getting to bedtime anyway.

The chair could not fit between the wall and the bed, and she can only maneuver into bed from the left side. So I tried to move the bed a little bit away from the wall. Now, I’m no weightlifter, but I do lift upwards of 200 pounds multiple times per day. If that bed wasn’t bolted to the ground, it mush have been welded. I could not budge it an iota.

Sigh. Brute Force Method it is. I ended up having to practically carry my wife four feet and unceremoniously drop her onto the bed.

Other, less unusual features were that the bathroom sink was too high, there wasn’t really room anywhere for her to sit and be able to see the TV, and (this is every hotel, everywhere) the mattress was too soft.

Dealing with her disease makes us both adaptable and able to overcome challenges in whatever way we need to. But for a “handicapped accessible” room, it left a plethora to be desired.

The NOPSI Hotel was indeed lovely, and I endorse and recommend it for most people. But if you have a wheelchair or other mobility issues, you should absolutely...