[solidcore] Upper East Side — Local services in New York

A great first time experience! My friend and I enjoyed our first solid core class ever on a Friday evening. The staff member on the phone helped register us for a new client offer, and we arrived early to get the pep talk from other clients and the front desk worker. Free combo lockers, and a water bottle filler. The downstairs studio is dark, with music pumping just like a spin class. Plenty of machines with locals. The teacher took time to explain the machines, and help with adjusting what we needed to do. She could tell when we were confused and I found that it an absolute must to get hands on adjustments to avoid injury with proper form.

Set your ego aside. This can be a difficult workout for anyone! Everyone is at a different level with different progressions, and it is ok to take breaks and be inspired with the community. I can see how people get addicted to this. I find it is pricey and look at it as a nice treat to myself and break up my typical gym routine.

Tips; bring your own towel and water bottle! And don't be shy asking Qs or...

Horrible customer service. Door locking policy after 5 minutes given the NY city traffic and transportation scene is absurd. Paid 40$ for class during only free time of the day, got in an unexpected horrible Situation nearby where I got bounced around from place to place and mistreated then I called 10 minutes in advance to let them know if the situation that I would be just a few minutes behind and traveled an hour for this class and Ben who was at the location was completely stoic, rude,and even though he was there he said I don’t care what happened we only allow 5 mins no exceptions ….. I had a horrible day enough and then because I’m 3 mins after that due to unforeseen circumstances out of my control, even after I paid an absurd amount to get in a cab to make sure I got there and it crawled and didn’t move … he could not do anything at all… horrendous business that preys on you and...

Non-existent customer support. Save your money by avoiding Solidcore. There is no resolution to billing / class credit issues.

I have a 4 / month membership. I canceled a class 24+ hours before the class and went to rebook with the credit. But the app instead tells me to buy a pass. Similarly, I had an extra credit I purchased on top of my membership mysteriously disappear after I canceled a class and attempted to rebook with the credit.

When I email the UES studio, they tell me to email the main CS email. I do but don’t get a reply for 2+ weeks, which was totally unhelpful. I ended up just never getting my class credits (which I paid for).

Sucks that their support is so abysmal that something as simple as me getting credits I paid for reinstated is impossible. I would have kept my membership forever had this not happened, as the teachers are great. But their customer service as a...