New Balance Upper East — Local services in New York

No hello, no good bye and ZERO eye contact from 4 snarky, indifferent sales assistants in a store the size of a shoebox. I went in for kids sneakers and was there forever while all the SAs (2 Black!) crowded around White customers and left me and another Black family on our own.

I finally got sneakers from a no-eye-contact woman with braids. Me: no half sizes? Maybe online? Her: shrug, never looking at me ‘you’d have to look online’. She gets me 2 sizes and disappears, thank god.

I didn’t want to buy based on experience but needed the sneakers. I’m checked out by a heavyset guy, zero eye contact with a nasty attitude. I walked near checkout and he just held out his hand for box, never looking at me, just rushed and annoyed. Pissiest store experience ever. He barely handed me my stuff before he and a brunette SA who’d previously made fun of another customer who had been searching for a particular bag, made a beeline to a loud, non-Black customer who looked...

Small store but had a big range. I was greeted as soon as I entered the store, then left to look for a bit and was then offered help. Exactly the way i like. I dont like a store that pounces and doesn't leave you alone. This store had exactly the right amount of service. I went to buy the 1080 shoe that was recommended for my plantar fasciitis. I was served by a fellow called Jamal. Jamal was polite and had great customer service skills. He measured my feet and got me exactly what I wanted. They didnt have the colour i wanted at that store but he said they could order it in if i wanted. Now all of that service and information came from Jamal who i found out at the end was his very first day on the job. That impressed me even more and Jamal deserves a good wrap!!!!!!!! I didnt get the shoes ordered in as they had my size in a different colour I liked just as much. Thankyou to Jamal for his...

Rude personnel at this location. While Stuart was diligently working on my return, another sales woman (with a pink cover on her head) kept interrupting him for issues related to store closing, and he would completely re-focus on her pausing the return process, while chatting with her for an extended period of time. When that repeated twice, I politely asked him to please focus/prioritize my order - the saleswoman went on a tirade, blaming the customer and saying rude things nonstop while she was running around the store, claimed that I had arrived “10 seconds” before the store closing time and that my request to prioritize my order was rude. However, I had actually arrived within the store operating hours (not at the closing) and my request was quiet and polite — please check the store cameras as proof for that. By the way, at that point I was the only customer at the store with 3 sales...