22 Cortlandt Street — Local services in New York

On july 31, 2023 we (tourists from Netherlands) bought calvin Klein trunks at the 21 century store located at Cortlandt street. We tried to pay with debet card and after we have entered our pin code, the notification appeared that the card is refused. So we paid cash. After that we checked our debet bank account and the amount was also paid through our debet card. So we explained to the store manager Terry Ann and also Rene and they were certain that the money was only reserved from our debet card and will not be taken off by the store. We told them that we know that only credit cards reserve the amounts and not in case of debet cards. They insisted to wait 24-48 hours, because they are sure that the amount will be dropped off from our debet account. Otherwise I could call them, because they'll be working the whole week and then they'll return us the money on Aug 3 the amount was still not dropped off, so i called them from the hotel. First I got customer services. They told me to call the shop itself, which I did. Then they told me to select option 4 to get connected to Terry Ann or Rene. I called again, choosed option 4 and the security dept was on the phone. So I explained them the situation and they told me that terry ann is not in and that they are not familiair with a rene. They then forwarded me to a voice mail... I paid double for the trunks that supposed to be a "bargain"! Because we're leaving NYC tomorrow and don't have time to return...

Century 21 is not the same, pre pandemic and post pandemic inventory has definitely changed, I'm hoping bc their still waiting...

I miss the pre-pandemic Century 21. The newly re-opened store has very little merchandise and...