7-Eleven — Local services in New York

Absolutely terrible experience tonight. After paying at checkout around 11:50 p.m., the machine froze during processing. Our bank app immediately showed the charge, but the cashier, Hamed, made us wait about 20 minutes before even rebooting the system. Even then, he insisted the payment hadn’t gone through “on his side” and refused to give us the snack we had already paid for.

The whole ordeal dragged on until nearly 1:00 a.m. Because of this, we missed our bus and had to pay for an Uber home. Hamed’s only “solution” was to tell us to come back at 7 a.m. to speak with a manager. Shouldn’t there be a manager on night shift to handle problems like this?

To make matters worse, while Hamed was fixated on us (the honest customers who had already paid), another customer walked out with their items without paying — and he didn’t even notice.

So now we are out the money and the items. This is unacceptable and feels like theft. I understand technical issues happen, but the way this was handled showed zero care for the customer.

I hope management takes this seriously, because this kind of treatment is absolutely...

I purchased my essentia water through the 7-Eleven app. The machine to scan the barcode after purchase was broken there was no sign posted saying machine out of order and I already completed the purchase so I go to the register and show the cashier I made the purchase but the machine was down it clearly showed through the app receipt my purchase date, time, amount, and card used for purchase. The cashier is telling me I have to purchase the water again because my receipt doesn’t prove that I made the purchase when it clearly showed it was paid through Apple Pay. I asked why there isn’t a sign on the machine stating it is broken the cashier replies because u won’t see the sign?????? Who says that any time a machine is down in any store a sign is placed so u can know what’s going on. They made me stand there at the register and go back and forth when the proof is in the app I will never return to this 7-Eleven service is trash. Get your...

I was hungry so I tried the pizza which came with a soda. I also got Buffalo wings. I don't like that I had to pay for the sauce for the wings that should have been free. The pizza was not bad to my suprise. The meal however wasn't filling. The pizza im sure wasn't fresh but yeah. The total came up to about $8 and change

1/27/24 I went today to see if they had any good cookies. I only bought one. I had a few cents in points that possible could have covered it. The cashier told me I can't use it now next time. I wasn"t even in the mood to argue and plus it was less Than a dollar. However if he didn't know how to reedem it or that option was not currently working he should have explained that better. The machine to also type in your number had juice spill...