One week ago today, I had to quickly pull together a funeral gathering for the family of a very dear, long time friend who died suddenly on Saturday. The private service was orchestrated by Crestwood Funeral Home on West 43rd Street for Monday @ 11 am. FLOWERS by Richard NYC was one of the florists recommended by Crestwood. They were open on Sunday, understood my situation and were incredibly accommodating. I wish I could remember the gentleman's name who assisted me over the phone. He was Richard's partner. He was so kind and thoughtful on the phone and helped me navigate through the process. I wanted 2 enormous arrangements of only sunflowers and greenery in vases that would sit on pedestals on either side of the coffin. He was surprised with my request. I told him sunflowers were the deceased favorite flowers. He put me on hold to check the availability of so many sunflowers. He said upon returning to the call that they would be able to fulfill the order and deliver Monday morning @ 9 am. We settled a very reasonable bill - I thanked him for his assistance and patience with me. When I arrived on Monday morning and went to the room we were using for the service, I saw the two magnificent arrangements - I was touched and quietly wept for a few moments. I highly recommend Flowers by Richard...
Read moreI have been a loyal customer of Flowers by Richard NYC for years, and they continue to exceed my expectations every single time. From their stunning, one-of-a-kind arrangements to their unwavering commitment to customer satisfaction, this florist is truly in a league of its own.
The quality of their flowers is simply unparalleled--every bouquet is fresh, vibrant, and long-lasting. Unlike many other florists, Richard and his team craft each arrangement with an artistic touch, making every order feel unique and special. Whether I need a classic bouquet or something avant-garde, they always deliver breathtaking results.
What really sets Flowers by Richard NYC apart is their exceptional customer service. They genuinely care about their customers and stand behind their product 100%. On the rare occasion that something isn't perfect (which is almost never!), they go above and beyond to make it right--no questions asked. That kind of dedication is rare in any industry, and it's why I wouldn't dream of going anywhere else.
If you're looking for a florist that offers top-tier quality, unique designs, and outstanding service, look no further. Flowers by Richard NYC is...
Read moreI needed irises for a friend named Iris! Quite hard to find around the city- Richard's had them available. Renata, who answered my questions patiently on the phone regarding their care and how I wanted them wrapped was very helpful and kind- even in what seemed to be a busy time for them. I was able to pre-pay over the phone.
I called before picking up a few days later as planned and although Renata wasn't there they were able to find my order after a little confusion. Richard even included a few more irises for free (a $20 value) to make up for it at no request of my own.
I would most certainly go back as it's clear they care about their clients and want the best experience for all. The photo is my own attempt at arranging as I purchased them loose. They provided the baby's breath free of...
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