Aesop Gansevoort Street — Local services in New York

We visited this location last week on vacation. I was very impressed with the service from the store manager Jeggi! I initially walked in wanting the hand soap. Jeggi let me try different scents of the hand soap as he described the notes and intentions behind the product's design. I also noticed that they have body gels. Jeggi also let us sample those and some of the skincare products as well. And if all that wasn’t enough, he gave me free books featuring photographic work by Romain Laprade, along with some additional samples to take home. As a photographer myself, I love the books! Jeggi invited us to come back and hang out for an event the next day, but we were unable to return due to time constraints. NYC is bigger than you think! Loved the service and highly...

This is a product review for the Aesop Hand Balm. I was sad to learn that this expensive lotion contains Phenoxyethanol, which is used a preservative. It's highly toxic especially for pregnant women. When I contacted customer service, they were unable to provide me with a resolution and just said that Aesop is not an organic brand, which is unsatisfactory response. We pay premium for Aesop products and expect that Aesop use non-toxic quality ingredients. Please discontinue use of toxic ingredients in your products.

This review is not a reflection of customer service received in the store. Sales associates are attentive and responsive in all of the stores that I've visited, sadly, the product does not measure up with the great service provided by...

We had a great experience with Paul and Annabelle. Annabelle helped me sample products from two different sets I am considering for my husband’s Christmas gift. I was hoping to get a set including things for his office and for home and she was very knowledgeable and helpful. I’m visiting from out of town and can’t take large products on my flight home but she wrote down all the information of each set we sampled so I can purchase once I’m back in Chicago! Thanks for a...