SEPHORA — Local services in New York

I have been goin to this sephora for years when I’m in the area because my dad is senior staff at the Whitney Museum, which is right near there. I Typically have a decent experience in this store, which is why I continue to go here. But today I literally had the worst most dehumanizing experience I’ve ever had in my life. Today, Tuesday, November 17 around 11 and 12 pm I went into the Sephora to purchase a fragrance with my rouge reward $100 gift card. I went to stand online then another employee who seemed disgustingly rude right off The bat decided that she was going to open up a register and she took me. I informed her that I wanted to use my reward the first thing she said was you don’t have one you only have $10 off. I told her that that was not true and I had redeemed my points for a $100 gift card that I would like to use in store , she was extremely rude and said you’re gonna have to show me first because she couldn’t see it on her end so I said OK no problem as I’m looking for the reward. She’s telling me how about you get off-line and look for it so I could take the next customer was that she was so brazenly rude , however she then proceeds to say never mind i’ll email you your receipt not have a Nice day or anything remotely polite as if I did something wrong. Clearly she saw that I did have a reward and instead of apologizing she just said I’ll email you your receipt. First of all you should ask how a customer wants their receipt. I left the line but I waited to see if my receipt was sent because she seemed so nasty and disrespectful I just wanted to make sure she truly sent my receipt I got back in line and asked her if I could have a paper receipt she said I need to wait for the emailed receipt and that it takes 24 hr. I have never waited 24 hours for a receipt from Sephora so I told her how rude she was being an another employee said she would print it for me so I said thank you to her but the the other worker screamed at her No you are not gona print her a receipt and screamed at her to go to the front, she then proceeded to throw a crumpled receipt at me. I refused it and she said oh here we go. She seemed to be the manager. She had brown skin a low hair cut and it was died blonde. I almost cried from the way she treated me and feel bad for the worker she yelled at who was trying to help me. I simply wanted my receipt and to not deal with her but I have never experienced a manager act so disgusting before. To have my receipt crumpled and tossed at me for simply asking for it is crazy! I will NEVER go into this store again and I will be reporting this store and her to the better business bureau...

I was just in this Sephora and honestly have had THE WORST EXPERIENCE ever. I am 17, and so is my best friend - who is with me. We both were browsing the store with some products in our hands. We ultimately decide to put them back and come back another time to get them. We go to school up the block and we could always come back. In the middle of putting back our items, we were testing out some other products we liked and just chatting. I am testing the new Haus Labs lipgloss on my hand and about to test it on my friends. She is holding another lip gloss (that she intended to put back because she decided she didn't like the color). An employee comes over and demands that we put everything in our hands into a basket. I have a tester product in my hand (not even a packaged one worth stealing), and my friend is still holding onto her lipgloss about to put it back. I am confused, thinking that I am being yelled at for using a product, she however is trying to calmly explain to the worker that she wasn't trying to steal and the product was just in her hand. Mind you, we are no where near the exits and look like customers browsing the store. Regardless, the employee begins to raise his voice and tell us to put the other item we "had" in the basket. Once again we explain we have nothing else, and just put back the products. He keeps on, and we go as far to open our bags. He keeps saying "leave" and "have a nice day" with intense attitude to push his point. We weren't allowed to explain ourselves, nor given the opportunity to further browse. So just be careful going into this store because if you are browsing too long and too hard the employees will apparently go nuts. If you work there and are reading this please know it was never that serious, and we just wanted to get makeup and test stuff for our prom in a month. So please learn how to treat potential...

Went for my free annual makeover for being a VIB member, wanted professional makeup done before my bachelorette party that evening. I was greeted by name before I even introduced myself and asked to sit down. I waited for the makeup consultant and when she came and asked me what I wanted and I showed her a photo on Instagram. Then she watched the video of the person doing the makeup. I was wearing glasses and I'm blind without them so I had them off and couldn't see what she was doing, I just trusted it was right....I should not have trusted her. I looked nothing like the picture...or myself. She talked me into lashes without telling me they were an extra charge. It was no problem but it would have been nice if she had been up front about it. Anyways, she put the lashes on and then started telling me I was good to go. Without smoking out my lower lid area or putting any mascara or setting spray on. I looked half done! Once I asked her to do it she said "oh you do know about makeup" which told me that the whole time she was doing my face she was assuming I don't know anything and she could get away with skipping steps. Anyways I ended up looking nothing like the picture. I wanted a rosy 1960's look with hyper blushed out cheeks and instead I got a Khloe Kardashian contour and bronze. I did not match my skin tone. When I got home I washed it all off and just wore lashes and lipstick for my...