Okay look- Tribeca location experiences have been flawless. It was my wife’s birthday, only upper east Aire was open so I booked us there. Did a full service for us both, massage with facial enhancements, fresh juice, the works. Arrival was nice, attentive attendant Carmen was perfect tended to all our locker room needs.This changing space was crammed. I had to move while I was changing because someone right next to my locker was also getting in there. The massages were a ten, however I must admit, the layout wasn’t my favorite. The flow is a little clunky and there’s a lot of staff around almost like next to you while you’re going around the space. Tribeca I felt almost solo.
Also when you make your appointment , you sign something that says talking in the space area isn’t allowed. There were some of the two most RUDE women there talking as if they were at a sports bar. Hugely inconsiderate of others sharing the space and really seemed entitled to Dona’s they wished. I watched like 5 employees walk right past them didn’t mention anything to them about the loud disruptive incessant conversation. I moved every time they came in the same area. Not the best when you’re just trying to relax.
While I was there I realized there was a N/A rosé available. My wife doesn’t drink so when I used the restroom located upstairs, I asked the top attendant to please add in a glass for my wife’s birthday. As a little extra. She said okay, would I like that served after our treatment. I said, perfect, sounds great, thank you. Had great massages, like the best, and then went back to the spa area since we had some more time left. I waited and waited. The rosè never came. We finished up and cam down to check out. I mentioned not ever getting the drink I ordered nor did we receive the juices we preordered with our appointment. It’s my wife’s first time ever coming to Aire and I wanted to give her the works. As a return customer, I was ultimately let down by the service and experience. With the mishaps on beverages, the layout, the noise, it’s not going to be a return visit for us. I was given two juices at our departure, but it was too little too late as we were...
Read moreToday was my first time at AIRE UES..I haven't been to the Tribeca location so thereforeI.cannot compare these 2 locations.
My package included a 30-minute massage, champagne with 3 pieces of delicious chocolate and access to the baths. My favorite bath was "the jets". The jets soothed my sore muscles and achy bones in my feet . They did rest of my body good but my feet needed jet therapy the most.
With regards to the massage, it was ok. If there was an option where there's bath access,wine and chocolate, that would have been enough for me. However, according to another review,the salt scrubb massage was great. I would like to try that next time. Today was the traditional Swedish massage. In my humble opinion,when it comes to receiving a massage at a spa,the energies of the client and therapist should vibe; not to mention the skill level of the MT should be above par.
The atmosphere is very calm. I like the fact that no cell phones are allowed. I also can appreciate that you will not encounter crowds of people while enjoying your time there.
As far as the women's locker room, I suggest that each locker have two bath towels: better yet two bath sheets as well as a couple of wash cloths . Each locker has one bath towel without wash cloths.
There's only one toilet in the women's locker room . An additional toilet is located one level below the women's toilet.
Be prepared to walk at least 2 flights of stairs. This location does not have elevator access. Also, the lighting is low,so please be careful while walking around. You cannot wear your own slippers; AIRE will provide stretchy water socks. For those of us with long feet,like me,all I can advise is that these water socks can only stretch but so far; I managed the best I could. I wish there was more cushion on the sole...the floors are hard and if you have flat feet,you'll feel it: walk gingerly.
I can't wait to try the Tribeca location when it reopens.
In the meantime,I plan to invite my friends and family at UES.
Enjoy...
Read moreI recently went to this amazing location. Colleagues had gifted me a 30 minute massage for my birthday. I decided to upgrade my experience to the Holistic 45, which included a whole body scrub and hair mask. I am really happy I decided to do that.
The whole experience was fantastic from beginning to end. The staff is extremely polite and make you feel welcome. Dimitra greeted me with a warm and quiet tone of voice. He explained what to expect but I honestly got so much more than what he described.
Carmen, in the locker room was so kind and accommodating.
My favorite bath was the Caldarium (102 Fahrenheit). As soon as you start walking in the water, the heat melts away any tension. The serene music, candles and the gentle water jets creates the perfect atmosphere to relax. Hard to believe that you are in the middle of bustling Manhattan!
After enjoying the different baths for 1 hour, it was time for my massage. I was very impressed with Snyder. She was very professional. She inquired about any areas I wanted to concentrate on, any injuries and type of pressure I preferred. The massage was wonderful. It was also a nice surprise when I took my bathing suit to put it back on and found it was warm as Snyder had put it in a machine to warm up during the massage.
After the massage, Snyder told me I could proceed back to the baths if I wanted to. I appreciated getting back in the Flotarium and Calderium once again.
When I went to the locker room, Carmen asked me if she could squeeze the excess water from my bathing suit. She returned it in a zip lock bag. They have the best products in the shower and even Dyson hair dryers with all the accessories.
The attention to details including mint tea and water sets this place apart.
I could continue providing details of my experience but I will end by saying I left with a tremendous sense of peace. It was almost a religious experience. One that my soul and body needed! I will...
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