The Tox NYC — Local services in New York

So I normally don’t do this but I literally feel so bamboozled and upset about it so I’ll try to keep it short I’ve been following The Tox NYC for a while and because of the pandemic I have not been able to come to New York and try them out. My mom had surgery So I had to be in New York for a while, I took it advantage of there Black Friday sale offer and I booked an appointment with them. the service itself was amazing the woman that provided the service was wonderful however here is the turn of events... at the end of my service I asked her about the one the wand that she used in the facial portion of my service and she said she did not know what the price was but that it was around $89 or so so I tell her OK well I am going to wait because Christmas is right around the corner and normally no one knows what to buy me and that would be a great Christmas gift . We continue talking and she asked if I wanted to book another appointment I said I have to be back in New York on December 16 I would love another service she tells me she’s gonna put my name down and that her manager will contact me I said OK no problem. I tip the woman and she proceeds to put the wand in a bag for me I Thank her because I was genuinely shocked at what i thought was a great gift. the next say I got a text from the manager stating that she is going to charge me for the next service I tell her things have changed I no longer have to be in the city on the 16th and that I live in Maryland and with the impending shut down I’m just not sure when I’m gonna be coming back. She said OK no problem I’m just going to charge you for the wand.. I am extremely confused so I text her back and say I’m sorry but The wand was gifted to me she likes the comment the little heart. I think it’s the end of it, minutes later I get notification that she has charged me $130 for the wand. I text her back and say per my previous text I thought the wind was a gift considering I left and I was not charged for it and I tell her about the conversation at the woman. I proceeded to tell her that I want to return it, she replies and says due to Covid we are not excepting returns. I tell her that this was an unauthorized charge and that I am going to be contesting the charge. She then states will make an exception and you can return it but you won’t get your money back until it’s returned. now seriously it’s not even about the 130 it’s about the principle and the lack of disclosure for me. how are you going to have a client leave with merchandise and not make them aware that you will be charging them that is completely misleading and unethical. I mean am I crazy for...

Similar to other reviews that were left the aesthetic and staff are nice and the massage was really great. I had them do before and after photo's there was a slight difference but very subtle. My staff member did warn me that some people see drastic results the first time whereas others see very little difference. Unfortunately, I was in the latter category. It was still a great service but that was Monday. Now I am on day two after this appt and I am still looking the same as I did when I went in there. I truly did not notice much of detox. As someone else mentioned maybe you need to go often to finally get results?

I was really hoping this would help as I have been working out for 3 months straight, gone back to healthy eating habits for the last 4 to 5 months now but nothing. For me personally, it's too pricey to keep up with, if I had the means to do another 3 to 4 sessions to see if this had really any benefit I would.

I also bought the patches to see if that could be an added boost and sadly enough I still see the same bloated figure in the mirror, so that was a waste of $26 as well.

I am giving this two stars because again the staff and place is great. Just what the service promises it will do, does not work...

If I could rate this experience zero stars I would. One of the most uncomfortable and horrific massage experiences I've ever had.

Unsure where to start.... Let's start with the facility itself. The dark, cold, LOUD space is far from conducive to any sort of therapeutic experience. The environment was unexpectedly loud, with rap music blaring and disruptive noise seeping into the treatment room through the thin ikea curtains. The temperature of the facility was uncomfortably cold, truly unbearable. I could see my breath.

I scheduled two sessions and came with my friend who also could not enjoy her massage. I was embarrassed I dragged her with me. I overheard her through the paper thin curtains tell the her therapist multiple times it was too cold. It's the worst feeling to be naked on a table when the room is an arctic temperature even with the bed warmer it was horrible. The facility felt rundown, unclean, the music was blasting and the massage tables did not have an area for your face when you turn over. Would not recommend this sort of torture. As someone who loves and has had lymphatic treatments this was such a...