Alex's Jewelry — Local services in New York

I purchased a 14k gold name plate necklace. The name plate portion is gold because that was special order and made by an outside vendor. But the portion Alex attached, the chain and ring loops turns out are not 14k gold. The ring loops discolored and when I returned to the store asking why, Alex explained it was the solder that discolored and he would polish it. When picked up, the ring loops were still tarnished. Now the chain is starting to discolor. I will never purchase anything from Alex Jewelers again. I paid top dollar for a completely 14k gold...

Over $200 to replace the jump ring on a $20 silver necklace and fix one set of small pearl earrings? Goodbye. That’s highway robbery even in on the Upper East Side. Oh and let me mention that they also ruined one of my pearls by drilling a hole through it. They tried to tell me they didn’t see the hole when I dropped it off but I am 100% positive that it was not there. But they “replaced it for free.” Unless you’re a 90-year-old Upper East Side woman in fur looking to buy gaudy jewelry, avoid this place...

Great Experience with Alex's Jewelry. I went yesterday to design a custom ring to celebrate a career accomplishment. Not only the owner drove me throw the process of design, but he suggested very nice solutions in therms of patterns to carve on the ring and selection of side stones for my main opal. He also accepted to use my own gold (from my grandparents) to cast the ring to give more meaning to this piece. Finally, the quote suggested for this project is very honest. Thanks.

Soon update...