Aritzia — Local services in New York

I've been a customer since at least 2014 and it's always been a nice experience at all locations. There's plenty of choices, even when you're looking for something specific (which often can be a pain in the neck, but not when it comes to Aritzia or their website). I feel the price meets the quality, and everything I've ever purchased has been serving me well for a long time. I must say the communal mirrors have not been the best of an idea. I value my pricacy and don't really need an external opinion to lead me to make a purchase. In my opinion this kind of customer service approach is a bit outdated. I'm sure that a person in a dressing room would consult an associate if they needed help or their opinion. It's 2021! Almost 2022. Nevertheless it's still 5 stars. It's one of a few clothing stores in NY I set my foot into still. Whoever is responsible for the music selections is doing a GREAT job, it's the best part of the store experience!! Whoever you are, thank you for keeping up with what's going on in music worldwide (with palms at the heart center, giving thanks!) Now to the annoying parts - please please please stop putting those plastic security things on garments at places where they make holes after you take them off at the check-out and then tell me repeatedly at the register that the staff are being trained to put those things along the seams etc when it's far from the truth. A few days ago someone lied at my face at the register about this, showing me locations of where they put them, but guess what - there was a tiny hole coming from the secutity plastic tag somewhere else, but it didn't really damage the garment. Although a lot of times the holes are pretty big and can grow overtimes. A few times I had to leave an item at the store for that reason and get it online, which wasn't the most convenient thing to do, but still worthy because I fell in love with those garments. So yeah - I hope this can be noted somehow when the staff are being trained. Also - cultivate honesty among the employees - it's the best policy. We all are human - it's about understanding and being genuine. This is what will attract people to shop - not the outdated customer service culture that's present everywhere at retail locations. Thank you for...

I had a weird experience here today.

Preface: It was rainy, and I am a dancer. I came between dancing and teaching, and was wearing a vintage but high quality raincoat. There were many other people in the store who seemed to be from the business world and/or tourists on vacation.

First, I walked in, looking for a few different, yet specific items. Eventually, I found what I was looking for, and was slowly heading to the fitting room. It felt like the second I picked up the last item, someone friendly, yet aggressively whisked me away to the fitting room. It honestly felt a little like they were trying to hide me from the rest of their clientele. (Side note: these fitting rooms only have mirrors outside of the room. So, if you try on a sports bra, be ready to do so with an audience.)

Second, as I came out of the fitting room, I asked if any of the items I had chosen were on sale. After laughing a little with 2 employees, because they were not on sale, 1 of them joked that perhaps if I ran fast enough I could get it for free. This seemed like an innocent enough joke, and we all laughed. She then repeated the joke a minute or 2 later right before I left them.

Third, I had decided that even though the items were not on sale, I wanted to pick up one of the items in an additional color. To do so, I had to walk past the register and into the rest of the store. I didn't think much of it, but I noticed employees kind of rushing around nearby. As soon as I picked up the item and turned back for the register, one of these employees zipped by, and while asking if I was ready to pay, took the items from me, and brought them directly to the person at the register.

While none of these things were overtly discriminatory, I got the distinct feeling that 1) they didn't want to have someone who appeared to have a lower income be seen shopping with the rest of their customers, and 2) that they quite possibly assumed I was trying to shoplift. The more I think about it, the more offended I get by the whole ordeal. I've never shoplifted in my entire life, and I was in this store searching for something special to invest in for my honeymoon. What an...

I was shopping today for a Christmas gift for my sister who is a mom of a toddler & pregnant with her 2nd. She’s a hippie mom who is super cautious of products & chemicals - she won’t even wear clothing made of any synthetic / toxic materials, like polyester. I was shopping in this store for clothing that is made from 100% cotton, wool, or cashmere (as these are all natural materials). I was checking the tags for a sweater in the store when I was abruptly interrupted by a store employee rudely yelled in my face- “Hiii! What are you shopping for?!” With an extremely condescending tone. I was shocked & taken aback, taking a few seconds to process & realized that I was being accused of suspicious behavior, seeing as I was checking the tags of the clothing items (I’m assuming she thought I was checking for security tags?). I quickly began to explain that I was shopping for my sister, who cares a lot about materials & I was checking to see what materials the clothing items were made of. She continued her condescending tone as she interrogated me with questions. She then strutted away, and I continued shopping, but now I felt quite uncomfortable. I then overheard her talking to another employee about me. I walked by her telling another employee how she approached me & how I “claimed to be shopping for my pregnant sister”. This is when I left - took my business elsewhere. Pretty rude to be treated that way. I ended up finding 100% cotton T shirts at Old Navy - they were $10 each & the employees didn’t accuse me of stealing them when I checked the tags to see...