Art Nail NYC — Local services in New York

Really mixed feelings about this place. I've gotten gel manicures on my natural nails since 2018 in different places, and I haven't had a service this disappointing in a while, especially at this price point. I paid ~$150 for a gel removal from a different salon, a manicure, and very simple nail art. I got multiple cuts on my fingers because the nail tech filed super roughly and it seemed like she was trying to move quickly and timing herself. I don't understand why she needed to move super quickly either since the appointment still took two hours in total (I know this is a relatively normal appointment length for the services I booked, but in the past I've just had gel removal, manicure, and more complex nail art done quicker AND I didn't get any cuts because of carelessness). In the years I've gotten gel manis, I don't think I've ever got cuts, or was ever in pain because the nail tech pushed my cuticles very hard, or felt like my nails were about to burn from the gel curing lamp. I know some lamps do that, this one was definitely an outlier cause usually that burning feeling only happens on 1-2 nails but this was all of them. To add to that, the nail tech was also kind of rude. I usually try not to give a lot of flack about people's attitudes cause you never know what people are going through, but if you're rude AND gave me cuts? Nah. I was just so turned off by the whole appointment that by the end I just wanted to get out of there as soon as possible.

I've been looking for a new regular nail spot and have been trying out different salons in the city. I don't think I'll come back here. I really wanted to like this spot because I admire the creativity of their nail techs and it seems like they greatly prioritize safety and cleanliness, but the quality of service I got was really not worth it for the price. I don't mind paying a premium price if the service is good, but I feel like not giving your clients cuts and not hurting them are pretty baseline requirements at any price point — let alone for $150 for a super simple nail art at that. It's...

I went this morning to do my nails and after half an hour they were already messed up. This is happening for the second time and I am really upset about it. This is not the way of providing a good service. This is not a service of 120$ plus tips For just one color on short nails. Later I texed to say what happened and to ask a refund ( I haven’t asked for a refund the first time cause everyone can make mistakes) and they told me the reason why my nails were not done well was because I had my dog with me and it was a distraction for the tech. First I want to clarify that my dog was there because she is a service dog and I have a service dog for an important reason and also I want to say that the first time they provide me a poor nails service my dog was not even there. Other than that I do not understand how a dog can be a distraction to someone that it is working in a professional way especially when a dog is a service dog and as such it is properly trained. I think that giving the fault to a service dog has been a very lack of professionalism and humanity towards a costumer. They are not willing to provide me a refund but just a store credit which of course I will not use after all this since I am not willing to go back there. Plus they are always very fast to charge your card when you are late with your appointment or when you ask for slightly changes to your nails but they do not care to give your money back if they do something wrong. I highly suggest you to not go there for any services they provide cause they do not care about making you comfortable and about providing you with an...

I love coming here, I’ve been a client for probably just over a year now. As someone who loves having gel manicures and my natural nails long, I’ve been exceptionally happy with Art Nail. They can do soak off removals but usually instead file down to the base gel, and then only prep the new growth, which is really ideal for my nails, and removing heavy acetone use has noticeably improved my nail health. I also love the added attention to cuticle health and managing the general small callouses that form next to my nail edges.

I’ve used a variety of nail technicians here since my availability is a bit inconsistent - though I think there’s a lot of potential in having someone specific you go to as your desired art and their style could be well aligned; I’ve gotten to listen to clients and artists collaborate in ways where it’s clear they’re familiar with one another’s preferences and art and it comes out stunning. I’ve seen Jeidy, Natalia, Nik, Cece, Asia, Phoukhane, and Demisa, they’re all really wonderful. Some folks are more quiet and focused, and sometimes it just depends on the day if an artist is in a place to chat or more “heads down” working on my nails.

They also have a fantastic nail fix policy. Like truly if you’re not happy address it at your visit or ideally while your nails are being done AND if something goes wrong after you leave just text them with a photo, they’ve never been anything but polite and helpful - even when the nail break 24 hours after my visit is likely due to my own negligence they’re...