AT&T Store — Local services in New York

Amazing customer service experience at this AT&T authorized retailer today! Normally, going to deal with stuff related to my phone is painful, with crowds/long wait times and unhelpful salespeople just trying to up-sell you. At least, this was my experience at the new AT&T that opened on 57th and 8th earlier in the day-- and then I found myself at this little gem of an AT&T, which totally turned the experience around! Two people helped me -- one dealt with backing up my old phone so I didn't lose my photos, contacts, etc., while the other did all the paperwork. My phone had been having challenges, so they really bent over backwards to help- trying different chargers, plugs, and backup systems to make sure my stuff was safe. Alex and Erik were both such help- I can't say that enough! Save yourself the headache and just come to this location-- you will...

This the worst store ever I have experienced, dead poor customer service. Me and my friend visited to open up a new account and take two iPhone pro max512 gb.. first of all he stare at us but no greeting or smile... he just listen and wait without proper answer, he asks is why you want to take 512gb phone ? Do u really use it ? Come one...we have an idea what we are asking for and why. His response is I dnt have those, I have 256 gb.. and that's it, instead of letting us know what they have and what offers are specials that have, he just stare at us. Looks like he stood there right behind the entrance door for sake of his own interest. No proper explanation and providing us details. We have to give and ask A to Z, finally his response is nill. A street vendor will...

I visited at 11am on a Wednesday morning and was the only customer.

It took 5 minutes for us to agree exactly which plan and phones I needed, to become a brand new customer with two lines.

I was in the store for a total of 1 hour 45 minutes as the sales associate clearly did not know what he was doing and spent most of his time asking colleagues for help.

Even when I left after 1 hour 45 minutes, my account was still not fully set up as the store was on the phone to enable my new account to make international calls

I visited a store as I was nearby and I figured that it would be quicker than navigating the website myself as the sales associate would be familiar with the process.

I wish that I had just opened an...