Babies Getaway - *DELIVERY ONLY* Rentals of Strollers, Cribs, Car Seats, High Chairs & More! — Local services in New York

Talk about bad timing! Some weeks ago after I had place an order some time before that, a representative reached informing me that they had to close their warehouse temporarily because of COVID, and couldn't have someone meet me at the airport with the stroller I wanted to rent. They apologized for the inconvenience and said they would refund the amount for the order I placed. After our call ended, I immediately went into panic mode, wondering what I was going to do because I was not prepared to have two car seats AND a stroller (with luggage) to take to the airport.

Some time later, another representative, Noemi, contacted me. She asked if there was any way we could possibly have the stroller delivered to my destination instead. Being cautious about flight delays and not wanting to leave a large item on the porch in a neighborhood I was not familiar with, I asked if there was a way we could pick it up from FedEx or UPS instead. She spoke with her manager, and agreed this was possible, or so we thought!

A few days before my arrival, Noemi contacted me again, asking if it was okay if we could pick it up from Walmart instead. Initially the plan was to order a brand new stroller from Amazon to send to UPS for me to pick up when I got to my destination, but there was the realization of whether or not UPS would even accept it that way. So I agreed that yes, it was fine for us to go to Walmart to pick up the stroller instead. The stroller was ordered at no extra charge to me, and it was under my name for an easy curbside pick up.

As chaotic as this whole situation was, Noemi was very professional, keeping me up to date on everything that was going on, and found a solution for me so that I could enjoy my vacation with my family. She later on helped to coordinate a pick up of the stroller, understanding that once it was assembled, it could not fit the box anymore.

To whoever from Babies Getaway reads this, please give Noemi a big raise and...

I recently hired Babies Getaway US to have a pack and play/travel crib delivered to me while on vacation in Moab, UT and staying at an AirBnB. I selected non-contact delivery and they were to leave the crib outside the door between 6-9pm on our day of arrival at the AirBnB. Time went by and NO DELIVERY of the crib whatsoever. I contacted the customer line and got a message about hours of business. I messaged the text customer service number and they only informed me that their info showed it was delivered and I should check the front door. Obviously I had done this already and it was not anywhere nearby. The customer service rep stopped responding to me when they were made clearly aware that my 6 month old child had no safe space to sleep for the night. We had to manage to try to get our baby to sleep on a bed between us (unsafe) which ended up in him screaming all night. There was nowhere nearby open to even buy a crib at that hour.

The next morning we got on the phone with a customer service rep who told us that our BGUS order was essentially an Amazon order and they were informed that Amazon had delivered to our door yet had not proof of that delivery in the form of a photo, which Amazon usually provides when dropping a package on a doorstep. Babies Getaway offered us the option of them ordering a crib from Walmart AND THAT WE HAD TO DRIVE 3 HOURS ROUND TRIP WITH OUR INFANT TO GO PICK IT UP. Outrageous!

The purpose of ordering from BGUS was to have convenient delivery of our equipment for a safe space to sleep for our infant on vacation and that was NEVER provided. They never were able to prove they delivered the crib and refunded our money.

If you are looking for a reliable company for safe equipment for your child, I would NEVER recommend BGUS. Bring your own travel crib and check it on the plane, and don't trust BGUS to provide anything in a...

FROM ONE PARENT TO ANOTHER, DO NOT USE THIS COMPANY!!!!! Rented a crib, highchair, stroller, and crib mattress for vacation at the beach. First issue they charged my card twice, four days apart-- good thing I noticed because I was the one to inform them. The crib arrived to our rental house FOUR DAYS early--while another family was in the rental house. When we get into house we put together crib---two broken zippers and holes in mesh making the crib unsafe/unusable. Mattress for crib said was delivered---included delivery photo of WRONG HOUSE---so no crib mattress even if crib was usable. Still waiting on the highchair---as it NEVER ARRIVED, though said it was delivered. Three calls into the VM line for "emergencies" and no return call. FROM ONE PARENT TO ANOTHER, DEFINITELY DO NOT USE THIS COMPANY!!!!!

I did NOT enter the card info incorrectly, if that was the case it could not have gone through--- and it went through TWICE-- FOUR days apart. Crib definitely NOT brand new and box NOT new, I have pictures I can send if needed. Also where is response to the NO highchair? I still have NO mattress and NO highchair!!!!! As a company delivering after nirmal hours you should have service representatives available--- that is standard in most service industries.

Also you need to be responsible for the equipment delivery to the correct address. Whether you or other delivery service that is YOUR responsibility as the company---you should know if it gets delivered to the correct house---that is the service you're providing!!!

Still have not...