Bluemercury — Local services in New York

I’m very disappointed with my visit today. I went into the store to be guided in all things skincare and makeup. I essentially said I’d like to get rid of all my products I’m currently using and start new. I shared my skin concerns and what I don’t like about my current makeup. The sales associate brought me to multiple brands in the store and would recommend 2-3 products per brand, leaving me totally confused. I then asked her to narrow it down and build me a skincare routine and she just again recommended a bunch of different things. Then we got to makeup. I asked about bronzer and she left me alone to apply it myself. I had to ask her to do it. I ended purchasing just a serum out of all of that, which when I opened up the package, it wasn’t even the correct one! I felt overwhelmed, confused, and frustrated by the end of my visit. It almost seemed like I was...

My experience at West village Bluemercury was a mix of positive and negative aspects. Angelina was incredibly helpful and polite, which I appreciated. However, another staff member, a gentleman, came across as judgmental and made me feel uncomfortable during a return. He made comments to his colleague that they should know who their clientele are. This left me with a bitter taste. If I'm going to spend $150 on a cream, I expect to be able to return it without prejudice or judgment, as per the company's policy. It's important to feel confident in my purchase, and if I'm not satisfied, I should have the freedom to return it. Overall, while Angelina's service was exceptional, the judgmental behavior from the other staff member marred...

You may or may not get a greeting at this location. I’ve now visited a dozen times and found customer service to be pretty poor. Staff has pretty low knowledge outside the products they themselves use. Which is ridiculous because there is no one size fits all for skin care and cosmetics. Although I did feel stalked by one staff member, when I actually did have a question, she was of no help. The pressure of her hovering cut my shopping by half, at least. At the counter, the girl who checked me out, was too wrapped up in her side conversation about her personal life to greet me, so all I got from her was “phone number?”...