Blundstone Shop - Williamsburg — Local services in New York

Hard lesson learned — DO NOT SHOP HERE, SHOP ON BLUNDSTONE.COM WHICH HAS FREE SHIPPING AND FREE RETURNS.

I bought a pair of shoes at this pop-up that were not in stock which they offered to ship to me at home (for $15). They did not work out and when I tried to return them online I found out the store is not affiliated with blundstone.com (which offers free shipping and returns) and you can only make returns to the pop-up in person. I was at this point headed out of town for several weeks and called to ask about the return window. I was told that returns would be accepted 60 days from purchase for the holiday season, which sounded standard. Before going in to return them I called to confirm this and was told by the store manager (in a very condescending tone) that no 60 day policy ever existed and that no one would have ever stated it to me, and they would not accept a full return.

Surprised by the poor customer service and want to share that the actual Blundstone website, not the pop-up, is the...

Garrett (hope I’m spelling that right) was exactly what you’d want in a salesperson and brand rep…patient, knowledgeable, and helped me sort out a dilemma involving ordering the wrong size and a few other issues. I’m now happily—and very comfortably—wearing my first-ever pair of Blundstones. It’s kind of overwhelming to pick the right pair given all the options, but the in-store experience helped me feel...

Martin was absolutely amazing with how he helped me with sizing for Blundstone boots. I was unsure of my size that I ordered and hadn’t known there were stores in New York. Martin gave me an insight on the different styles and how to take care of my boots. It was a learning experience as well as a good time. I will definitely be returning to Blundstone in Williamsburg for the new styles Martin spoke...