LE DOGGIE COOL — Local services in New York

IMPORTANT! LE DOGGIE SPA EXPERIENCE IN WILLIAMSBURG, BK.

Yesterday, 03/19, my husband and I brought our dog to Le Doggie Cool for a grooming appointment for the first time. Upon completion of the appointment, the groomer pointed out a rather large skin irritation that presented to be highly inflamed, bright red with little red dots, and warm to the touch, spanning about 8 inches along her side. We were shocked to see this considering it was not noticeable prior to her appointment, but we didn't want to jump to any conclusions. They advised us to consult with her daycare and vet, suggesting that it was a result of a food or medication allergy.

After taking a closer look once we got home, we noticed the hair over the injured area felt noticeably thinner and rougher compared to the rest of her body, with the bright-red skin visible even from a distance.

To cover all bases, we first confirmed with her daycare that she had not been fed anything during her stay, which aligned with our suspicions. She also exhibited no signs of distress between picking her up from daycare the previous evening, and dropping her off at Le Doggie Spa the next day.

After consulting with our vet and providing photographs, he concurred that the condition was unlikely to be caused by a food or medication allergy. Typically, such allergies manifest with symptoms like loose stool, vomiting, or itching, rather than isolated patches of sudden redness. Furthermore, he suggested that the appearance of the injury resembled an abrasion, possibly caused by vigorous rubbing or forceful brushing. As of this morning, the redness has diffused and there are just little red dots left. Deshedding was a part of her grooming appointment, and it honestly looks like they used something abrasive with a lot of force resulting in ripping out hair and causing severe inflammation of the skin. Again, our vet has concurred with our analysis of the situation, especially since the skin has calmed so quickly without really doing anything different.

While initially hesitant to assign blame without thorough investigation, the evidence overwhelmingly indicates that the damage to her skin & coat occurred during her grooming session. It is profoundly disappointing that no accountability was taken, and instead, attempts were made to deflect blame onto other factors. We have reached out to Le Doggie Cool via email to outline our findings after speaking with both the Daycare and Vet, and they still take no responsibility.

Prioritizing self-preservation over integrity poses a significant risk to every pet entrusted to their care. I wouldn't wish this ordeal upon any animal or pet owner, and we consider ourselves fortunate that the harm inflicted wasn't more severe.

I strongly advise anyone contemplating the utilization of their facilities or services to proceed with...

I'm pretty sure my dog was ABUSED in her grooming session and now she is traumatized and always shaky when taking a bath now. I reflect this to the owner for an genuine apology and the owner said "Do you want me to send a card ? HAHA".

This is Kona's second grooming session with LDC. The day I picked up Kona, the female staff told me “I don’t know” when I told her I’m here to pick up Kona and took her a while to find someone and figure out that she should bring Kona to me.

Once we arrived home, Kona threw up a piece of PLASTIC that is not from our household, which I also provided the picture in previous email thread. Meanwhile I noticed her legs and tail was a little wet when I picked her up at the spa but didn’t realize it was PEE, so I had to wash her again.

After her grooming session on 4/7, she started shaking when taking a bath which was never the case. And now she HATES getting nail trim. She almost refuse to do any nail trimming and always shaky when taking a path.

I contacted them twice: 4/10 & 4/24. They refuse to provide any information, video footage but only been denying what happened at the SPA. And offered 15% discount for her next grooming session?

They simply denied everything and didn't addressed any of my concern let along my dog's condition.

Several dog owners I know from dog walking also told me they noticed the spa has been understaffing and request tips charged even before they pick up their dog.

We had a good first experience with this place but I don't understand why they've become such terrible place.

If there's more negative experience from other dog owners, I will continue to share the experience.

FYI, in the conversation with the owner, I clearly conveyed that I don't want a refund and I would like to verify what exactly happened to my dog. And the owner kept interrupting me and wouldn't let me finish what I was going to said. In the end, he ask me what I want and I specifically said that I want an genuine apology and I don't need and refund. The owner said "Do you want me to send a...

Le Doggie Cool is truly the gold standard for pet care! When I first brought Eddie in for grooming, I was a little hesitant because, as a dog mom, I’m very particular about who cares for him. Eddie isn’t naturally friendly with everyone, so I was genuinely surprised by how much he loves his caregivers here. He lets them pet him, pick him up, and interact with him in ways I never expected. This has not only helped him become more social but has completely transformed his behavior—he’s now one of the sweetest dogs.

The grooming itself is beyond exceptional. They gave Eddie a thorough wash, a beautifully tailored cut, and even clipped his nails with such care that I could tell he felt comfortable the entire time. They also cleaned his ears and ensured he looked and felt his absolute best. As a Cavalier King Charles Spaniel, Eddie has specific grooming needs, and the team at Le Doggie Cool truly understands the importance of maintaining his breed’s signature look while keeping him comfortable. Their attention to detail and breed-specific expertise are unmatched.

Eddie also goes to Le Doggie Cool for daycare, and it’s honestly become his second home. Every time we drop him off, he runs inside with so much excitement—it’s clear how much he adores the staff. It’s such a relief to know he’s in a safe, fun, and loving environment where he gets plenty of attention and care while I’m away.

If you’re looking for a place that combines top-notch grooming services with a daycare experience where your pup feels like family, I couldn’t recommend Le Doggie Cool more. Eddie and I are so lucky to...