Brandy Melville — Local services in New York

it was our first time shopping at this brandy location. my little sister who is a middle schooler entered the store with a half-full drink in hand. we were near the front doors and did not notice the area for drinks to leave behind. we barely stepped into the place when a security staff further down near the cashier registers started pointing and yelling at us to get out. we were confused at first by the sudden aggression upon our arrival. at the entrance, the two security guards by the front doors did not stop us regarding their drinks policy and stayed silent watching their coworker berate us. he got so close to us that his body would have basically continuously shoved us if we didn’t move back and create distance between us. he shouted in front of my sister’s face “WHAT IS WRONG WITH YOU?!!?” he was so rude to the point that my little sister held back tears! using that tone and volume over something this small to a little girl should never be acceptable. i don’t understand how this response was necessary especially towards a teenager who just turned thirteen not even a week ago. it was a humiliating interaction as if we were caught stealing. mind you, we weren’t around any clothing because we just entered inside the building… brandy employees have the worst customer service so i’d recommend you order online to avoid any...

I was in the store yesterday, picked up a bunch of clothing to try on, went to the dressing rooms and the dressing rooms were closed. They had no good reason why they were closed and there was no sign on the front door, indicating that the dressing rooms were closed. I was told yesterday that the dressing rooms would be open today. So, I went back to the store, checked with the dressing room attendants and they told me that the dressing rooms would be open at 12 PM. Walked around the store, picked up a bunch of clothing to try on, went back to the dressing rooms only to find out that they aren’t going to be open today. I spoke with the manager and she told me there was a leak in the dressing room area so they didn’t want any of the customers to get wet. Looked pretty dry to me. I told the manager that they need to put a sign on the front door of the store to let people know that the dressing rooms are closed. I’m pretty sure she’s never going to put the sign up. The store only offers exchanges or store credit so I guess they’re trying to scam people into buying clothing, trying it on at home, and then being stuck with a...

Issues with everything: customer service and products. People on the floor never know where the products are. If something in the window, they can not point where this piece is on the floor , saying always “I don’t know , it must be the last” When it is not , as I notice later. I asked whether the pants are the same as I had on, they said “yes”, I got without trying on but at home I realized it was super different different and looked awful.

I brought pants after 2 days back , totally new piece with check and tag (just tag was separately although not damaged) First, this store doesn’t give money back , only in store credit. However, they refused to give me this credit because the tag was not attached. Really… They see it is obviously the product from their store and they don’t take it back . I asked to talk a manager , I was said no real manager on the floor at this time. Cashier said she was a manager for this hour. Honestly, never again I...