CHANEL — Local services in New York

I went there a couple of years ago & I still think about how bad of an experience I had. Went planning to purchase a perfume and a clay face mask (if I remember correctly) that I'd seen online. This was my NYC souvenir for the trip I was on. The young yt woman near the cosmetics asked what kinds of perfumes I like, and I listed off some scents I was wearing at the time, and she looked at me like I had no idea what I was talking about. This left me trying to describe the kind of scent profile I was looking for, and she again was looking at me and treating me like I had no clue. Her suggestion then was to just have me smell everything they had and pick one... which is so dumb, and for obvious reasons, quickly became an issue. I became both nose-blind and overwhelmed after number 5 (pun intended). To give my nose a break, I suggested switching over to the other part of my purchase - the mask. I say this to the saleswoman, and she agrees that's a good idea. I turn my attention to the bottles and jars - as I don't know what packaging this mask comes in - and I'm reading everything trying to find it. After not finding it, I asked the woman about it. "Do you guys have the face mask?" She deadpans and goes "Like the paper kind?"... what? So I'm basically like girl nevermind because, for whatever reason, this woman does not want to be helpful. Keep in mind that my best friend and I are the only folks in the entire store at this time outside of staff. In other words, I'm not holding anyone up or preventing anyone else from being served. I say I'm going to go upstairs to look around and give my nose a full break from the area. I go up, there's not really much there that I was interested in, but the saleswoman who greeted us upstairs (black woman) was so kind and bubbly - I almost wanted to ask her to come downstairs and help us lol. Anyway, we go back down, I'm trying to test scents again. At some point, another yt woman comes over, in kind of a "is there a problem" capacity, although she was much more friendly and upbeat, but it was obvious her goal to get us out of the store. This wasn't an issue because we had been in there for much longer than we'd planned - because the service sucked. So she's trying to help me choose a perfume, and I ask her about the mask, to which she just says it's not something their location carries. Fine, I opted for a face wash instead. It's terrible, by the way lol. I finally settle on a scent, and I am ready to pay and get the heck out of there. Also, I thought the perfume was MUCH more expensive than what it was. I was planning to pay double, and I said as much because I was genuinely taken aback. Well, what do you know? Now the original girl becomes very friendly. The second woman takes my card to process payment, and NOW the first girl is like "oh can we get you some water?" Suggesting that I also get the other perfume I was interested in yadda yadda. "Oh I threw in some extra samples that's you're going to really love." Laying it on thick. The second woman came back with my bag and reciept, and we left. I felt so uncomfortable, but I'm an online shopper, so I thought I was maybe overthinking the experience. As soon as we stepped foot outside, my best friend was like that whole experience made her so upset and so uncomfortable, and she wouldn't have bought anything. She could tell that when we walked in, they assumed we didn't have money to pay, and that's definitely in line with how they made me feel. Which is why the niceties that you expect from high-end boutique shopping didn't come until AFTER I handed over my card. So, needless to say, I wouldn't ever choose to go back there and deal with their service folks. When my perfum, which I LOVE, runs out, I'm liable to just order it online because good lord....

I visited this store on December 31st to purchase the Eternal N°5 single earring for my wife, a piece available in Beige and White 18K gold with brilliant-cut diamonds. Unfortunately, my experience was far from what I would expect from a luxury brand. Upon entering, the person at the door didn’t acknowledge me or inquire about my needs. I approached the jewelry section on the right, where the salesperson directed me back to the person at the door, Mark. Mark eventually attended to me, showing me the White Gold version in the display without taking it out. When I asked for the Beige Gold version, he said he’d check. After some time, he returned with a Beige Gold earring missing its hook. When I inquired if it was a clip-on, he insisted it was—even though it was clear the hook had broken off. I asked to see the white gold one in the glass display and once it out we saw the hook on that was intact. To make matters worse, he tried to assure me they could "add the hook back," as if this broken piece was acceptable to sell as new. I decided to check the store's website on my phone, which clearly showed the earring as a hook-on design. His attempt to pass off the broken earring as a clip-on was frustrating and unprofessional. When I expressed my dissatisfaction, Mark informed me that the item was available at the Madison Avenue store. Curiously, he omitted the closer 57th Street store until I specifically mentioned it. I left and went to the 57th Street store, where I found the Beige Gold earring in perfect condition. My wife loves the piece, but this ordeal left a sour impression. In this digital age, such oversight and deliberate misinformation are unacceptable, especially from a brand of this stature. Customers expect professionalism, transparency, and quality—not to be misled or sold damaged goods. I hope the management addresses these issues to restore the reputation...

I had an unpleasant experience at this Chanel store due to an associate named Racta (not sure of the exact spelling). As I approached her to inquire about a different size, she deliberately raised a scarf as if to avoid me, despite being only a meter away. Her demeanor was cold and unwelcoming, and she seemed irritated for no reason.

Then she kept me waiting only to bring out the wrong pair. When I pointed out the mistake, she insisted that it was the correct pair, even though it clearly wasn’t. Despite proving her wrong, she still didn’t provide the correct item. Her attitude completely dampened the holiday spirit.

I ended up purchasing the loafers I wanted from Bergdorf Goodman nearby. I’ve shopped at Chanel and their jewelry department many times before, but this was by far my worst experience. I do not...