Chun Fook Funeral Services — Local services in New York

My father suddenly passed away this summer. As is the case with many families, we only had a general idea on the type of funeral my father would have wanted, and scrambled to figure out funeral arrangements as quickly as possible. We were looking for a Christian style funeral and for a funeral home that is familiar with Chinese customs. We visited Central on Sanford and received a depressing pitch for funeral arrangements – it was a very painful process. There was also not much guidance on how set up the funeral – it felt as if we were just renting the room and buying a coffin and vault. A friend referred us to Jacky who works at Chun Fook. The moment we met Jacky, he was very compassionate and calmly walked us through the entire process, from transporting our father’s body from the morgue, explaining customary arrangements for funerals from my father’s village, to working with my father’s village association to obtain a burial plot. He did not try to up-sell us on extra items that were not necessary, which is something I hear happens often when working with funeral homes. He provided a simple list of to-do items to prepare for the funeral and was very responsive via text to any inquiries up until the morning of his funeral service. Jacky gave us constant updates when his staff was transporting my father’s body from the morgue until it was received at the funeral home. On the day of the funeral, we were able to tell that his body was well taken care of – makeup was done very well to a good resemblance of my father when he was alive. He was well dressed and personal items we provided were well-placed in the coffin. Floral and banner arrangements were nicely placed. We were given ample time to spend with our father as a family, and ample time for the formal viewing. There was also a touching formal ceremony prepared for us for the burial at the cemetery. We believe Jacky and Chun Fook provided a proper send off that my father would have been pleased with. While we are all sad to lose him, we feel he would have been proud of the funeral “ceremony” we held to celebrate his life. While losing a loved one is a difficult process, Jack and Chun Fook eased the pain of handling funeral...

Losing our mother was one of the most difficult moments in our lives, and we are incredibly grateful to have had Jacky from Chun Fook Funeral Services guiding us through the process with empathy, professionalism, and care.

Jacky was never pushy or salesy — instead, he provided clear, detailed explanations at every step, which was especially helpful as it was our first time handling funeral arrangements. He was extremely respectful and patient, taking the time to understand our family’s wishes, as well as the cultural traditions and expectations from relatives, and balancing them thoughtfully with what our mother would have wanted.

His ability to communicate fluently in English, Cantonese, Mandarin, and to read/write both Traditional and Simplified Chinese made it easy for everyone involved to feel understood and included. It also gave us great peace of mind knowing that nothing would be lost in translation during such an important and sensitive time.

We were also deeply comforted by how beautifully the makeup and presentation of our mother were done — she looked peaceful and like herself, which meant a lot to us and to everyone who came to pay their respects.

We truly appreciated Jacky's guidance, knowledge of traditional customs, and the calm, steady presence he provided from beginning to end. Thank you again to Jacky and the Chun Fook team for making a very painful experience a little...

We are glad we went to Chun Fook for our mom’s funeral services. Of course, nothing was planned in advance and we had to figure things out as it happens. We are so grateful that we had Jacky as our funeral director. He helped my brother and I understand the necessary Chinese traditions and explained everything thoroughly to us in English, and navigated discussions with our dad and uncle in Cantonese. He also allowed us to incorporate in a slideshow video with music for the funeral service by providing a TV and a laptop just in case for us to plug in our USB with the video. We explained to him what was important to us, such as how we wanted our mom to look, with not too much heavy makeup and as natural as possible. They delivered on that. As we were last minute trying to figure things out, we did not have a cemetery yet. We had one cemetery in mind and he recommended we check out a second cemetery before deciding. We ended up going with the cemetery we had in mind for convenience from our home to visit our mom whenever we wanted to. Jacky was always available by text, phone call, and email to answer any questions we had during the week leading up to the funeral. The funeral service was beautiful and our family and friends were impressed. Planning a funeral is not easy and the most upsetting thing someone has to do, but Jacky made it as easy, seamless, and stressless as possible....