Curaleaf Dispensary Queens — Local services in New York

Wow. I usually buy 3 to 4 vapes from Curaleaf per visit. About a day or 2 after my purchase, I noticed that one of the vapes were defective. There was a dark almost black crystallized substance instead of vape liquid. I took a pic and emailed it to Curaleaf Foresthill. I was told via a reply to that email to bring it in the next time I place an order with me. No prob.

Fast forward to today. I place an order for 6 cartridges over the phone for pickup and brought the faulty one from the last order. Natalie (the manager/ pharmacist of Curaleaf Queens) comes out and says "I can't keep doing this." I've never had any issue with Curaleaf. Ever. I was confused by such an intro response after turning in the faulty cartridge so I asked for clarification. "Well our cartridges don't look like that."

She insinuated that I either altered this cartridge or I switched it after I left the store. Although I was in disbelief, I didn't share my disgust because I wanted to ask more questions to find the root of her ill and hostile response.

The more I ask for clarification, the more she interrogates me. "Why didn't you return it immediately?!" I explained that I was told by Curaleaf to bring it the next time which is now. I also explained that I live an hour away. They could have sent a courier to my home because I did call Curaleaf after I got the faulty product and I learned that delivery wasn't an option because delivery appointments are backed up for months.

"Well maybe you mixed it with another cartridge from somewhere else." She then goes on to explain how Curaleaf tests every product before giving it to customers so this defective product is questionable (on my part). Even tho it says Curaleaf (etched in) right on the actual cartridge. She still suggests that the cartridge was switched or that foul play was involved.

She then said that she is going to mark my profile so if this happens again there will be record. !! At this point, there is no more letting this slide as a misunderstanding. That comment is why you are reading this. That comment is why I'm sharing this experience with everyone that will listen because I smelt racism from her. I went from thinking, maybe she's new, to maybe she's having a bad day, to maybe she's a little off, to finally, she's treating me this way because on her perception of me. I believe that the next man or woman would not have had this same experience from this same person assuming all was the same (other than my appearance).

Needless to say, I was at my breaking point. I explained that I will be updating my review and in it I will outline the details of this back and forth and will include her name. NATALIE. I told her that the way she is treating me will read in detail by Curaleaf employees, managers, customers and potential customers in the form of email and reviews.

It was at this point that she started back pedaling saying she's not blaming me and began apologizing. Now I'm the kinda guy that would rather walk away from conflict instead of engaging in. We all have bad days and I'd like to believe that I give the benefit of the doubt. BUT... Because this has a racial undertone to it I feel compelled to leave this review on every platform that I can and to email this story to every email that ends with @curaleaf.com that I could find.

Lastly, the customer service that I usually experience with Curaleaf (up until this point) has been A+. Even the security guards are cool. This just goes to show how putting one person in the wrong position can tarnish an entire team. How can one racist damage an entire brand of excellent service that took over a year to build, in a span of minutes?

Curaleaf management, please look up my profile. Look at how long I've been a customer and how much I spend per visit. Look at my consistency. I used to buy from Verio but switched over to you guys because your staff and product is amazing. But damn. How do you fall off so hard? I know this isn't how you want your loyal customers to feel when leaving your...

0 Stars for delivery

February 13, 2025.. Delivery is at its worse. I was waiting for a delivery all day yesterday, February 12. The delivery employees don’t even have the decency to call you and let you know that they will not show up. I would think with all the complaints I’ve submitted Curaleaf. Would have these problems fixed. Thankfully I went in person. Spoke to the manager Emanuel n hopefully this won’t happen again. We shall see. Hard to find trustworthy employees. The staff r exceptional. Delivery personnel need training in customer.

Sept 2024. .. Curaleaf is guilty of not overseeing deliveries n ensuring deliveries are delivered as SCHEDULED . Giving you delivery date without timeframes opens the door for paying customers to waste their day. I Called Delivery driver at 2:30 n he said I’ll be there in an hour… Never called back. I left a message asking for a call back at 4:00. Called main office twice requesting delivery information. Was told the deliveryman didn’t answer phone, and has GPS turned off, conveniently yeah. Great supervision. At 4:50opm Curaleaf’s staff calls me N. Say .. I missed delivery’s call. Lies!! Never did they call me. Check his phone! I have an iPhone n I was waiting for the call. Believe me they never called. N lied to their office.. You would think they appreciate n valued loyal customers. Delivery service still unacceptable

Oct 16…. 2021 Curaleaf still has the worse delivery.. we will have to change our store to one who is capable of delivering a timely fashion. Greenpoint Brooklyn Dispensaries doesn’t deliver but they r close to home.

August 29. They have the worst Medical Marijuana delivery service ever.. we ordered on Aug 29th n they called to say they will deliver on September 8th? Delivery only on Wednesdays .. Curaleaf needs to expand...

TLDR: They used to be good, no so much anymore. Delivery is disorganized and a separate operation from the store, customer service now kind of sucks.

I had been using them almost since they opened for medical, but their customer service and delivery has gone way down hill. Their delivery service is disorganized, and the delivery and Queens dispensary appear to be 2 separate organizations that do not communicate well with each other. The store could not confirm my veteran's or recertification discounts as it was a delivery order. I placed an order late on a Monday on-line, had to call the store as their was no way to set up date & time for delivery on the website. I was told this feature was not available and that delivery should be Tuesday, Wednesday at the latest, but they could not confirm the day, never mind time. I called the store late Wednesday as it had not arrived, turns out they did not have my updated certification, my mistake but no one contacted me to notify of this, the delivery was just put on hold. I emailed the cert to store (I have confirmation) immediately while on that call, and I was told Thursday delivery, Friday at latest...but the store could not confirm receipt of cert (something about being locked out of their email). I waited all day Thursday, no delivery. I called Friday, turns out my cert was sent to their (I guess separate) delivery service Friday morning, so delivery now could not be until Saturday. During this week long process I kept being transferred back and and forth, did not receive promised callbacks, and the staff were just disinterested in dealing with the issue. End result? I cancelled the delivery, and yeah...do not think I will be going back again. Their product can be bought at other places, Vireo even Etain does much...