Narita Japanese Restaurant — Restaurant in New York

I’m writing to express my deep disappointment regarding a series of recent experiences at your restaurant, which used to be one of my all-time favorites.

Excessive Wait Time on My Birthday (July 22): On my birthday, we waited over 40 minutes (was bot a peak time tho) for our sushi. Instead of an apology, we were met with a sarcastic remark from the staff and were only offered a complimentary salad or soup. By the time the food arrived, we were already late for our next destination.

Attempted Use of Discount Cards: A few days later, I attempted to place an online order using one of the many $10 discount cards I had received from your restaurant. I scanned the QR code from the card and placed the order through your website, which was still functional.

Inconsistent and Unclear Communication: Despite accessing the website successfully, I was told over the phone that your website had been “shut down” and that my discount was no longer valid. This was not communicated to customers beforehand, and I was confused as to why such a decision wasn’t transparently shared.

Unprofessional Customer Service: The staff member I spoke with was dismissive and borderline rude. When I politely asked why these discount cards were still being distributed if they weren’t usable, I received no explanation—only a cold “there’s nothing I can do” attitude.

Order Cancellation and Emotional Impact: Due to the poor service and tone of the conversation, I ultimately cancelled my order. I’m very saddened by this entire experience because your restaurant used to be a place I genuinely loved and recommended to others.

I hope you take this feedback seriously and use it as an opportunity to improve customer communication and service...

Overall was a pretty solid place.

Narita Bento $31: For the cost, it was honestly quite a bit of food and it was definitely very delicious. All of it tasted fresh and had wonderful flavor. Highly recommend it as it will let you taste a lot of different options and will likely fill you up and you might end up with a little to go

Fried tempura icecream: Was a sweet vanilla ice cream with a light tasting tempura batter. Overall was a great dessert to finish off the meal with

Mango Sangria: Delicious drink. For a Japanese place, the sangria wasn't bad. Surprising even.

Atmosphere: We got seated in the back with a nice backdrop of art work which looked like waves in a more typical modern japanese art form. It felt a bit private and definitely gives it a nice date like appeal. My one qualm is that walking to the table in the back was a bit tight. The tables are situation kinda close together so I imagine when it's crowded, it will get loud and may be difficult to walk to and from the table if you need to go to the restroom or outside.

Definitely recommend on a slow day for a date night. Was a nice place.

Bill for 2 people...

It's a tossup for the best sushi in Forrest Hills between the small unassuming Sushi Time on Austin and Narita. Narita scores big on ambiance, and depth of menu, with Hibachi options, variey of rolls, and overall presentation. Great flavorful miso soup with large chunks of tofu, great nonsushi items like Tonkatsu, and Oyakodon and ramen options, all unavailable at Sushi Time,make Narita standout. And while I have a slight preference for the sushi at Sushi Time, overall Narita makes great sushi too. Ultimately it's a question of whether you want good sushi in an unpretentious place (go sushi time then), or a nicer sit down place with some nonsushi options, go Narita. There are a lot of other sushi places in forest hills, from Jade to Mocca, but overall your best bet is to always choose between these two or opt to pickup a poke from the new poke place if you just want a quick cheap bite . Also of note, great lunch special bento box at $12.95, though when they say available till 3 it's because they close until dinner, so make sure you don't arrive at 2:50 and expect a...