CVS Pharmacy — Local services in New York

Many associates are great. But it only takes one disgruntled employee who wants to bring everyone down. It's time to give a wakeup call to this pharmacy, and especially the manager who was on duty. It's a tough job and everyone has to do their share! Yesterday, the pharmacy at this CVS store was in dire need of competent leadership. The manager on duty at this time was not fit for the job. In fact, he was capricious and cavalier. The normally long wait was further exacerbated by this mischief maker. At all times, pharmacists should keep in mind that their customers may be struggling with their health problems. I've done my share of waiting in the past, but have kept my composure because that's just the nature of New York. But yesterday, I was pushed to the limit by this manager. He was on the phone, obfuscated by his monitor, and had to be stridently cajoled to help with the large crowd of people patiently waiting for service. Many on line were complaining amongst themselves. I feel sorry for older customers the most (including myself!) Two complained to me yesterday while on line. Some associates may be making it easier on themselves when health insurance doesn't cover and other money saving althernatives...

Came in for a prescription and the lines were swapped, I asked several employees about transferring a prescription and was cut off without an answer and sent to other lines then brought back to the original line I was waiting it. When I tried to ask the new employee she kept interrupting my question asking for my name and information before I could ask, then cut me off and was very condescending in saying in order to transfer she would need the information. Totally understandable, but I wasn’t sure she understood the situation as I was picking up multiple prescriptions and was simply asking. I’m usually understanding and amenable to customer service employees, I came in sick and nauseous and just asking for help, I was a bit taken aback by how rude she was cutting me off which then lead to a misunderstanding since she wouldn’t let me explain and then told me that the nausea medicine I had walked from urgent care in order to get might not be ready by close and I would have to go to another location. Not usually one to leave bad reviews, but I was very disappointed with the service and attitude and would advise others steer clear of this pharmacy...

By abbreviating medication names in text messages that CVS sends to customers about their prescribed medications CVS only confuses their customers more Dealing with the actual/ physical pharmacy is fine. The text messages with medication’s abbreviations and NO prescribers name makes it too confusing. Customers don’t necessarily know the actual prescription name but may be able to figure out if given the name of the medical provider. Because of this, customers accept medications they no longer want or need. The stores pharmacists and pharmacy employees at CVS are well aware of this issue but CVS has done nothing to correct it.Multiple customers complain about the text messages daily. I am leaving CVS to go to a different pharmacy. I will complain to my insurance company because I was forced to change my pharmacy from Walgreens to CVS. Good Riddance CVS. I’m not waiting for you to correct the problems with text messages you send that so many customers have already complained about. Your pharmacist and pharmacy workers agree. CVS is negligent and deserves to loose...