DIOR MEN New York Soho — Local services in New York

Beware! The middle aged Hispanic lady who works here as a manager or an associate is rude and racist to the Asians and others. I went in here looking for a new bag. I've never had a problem in Dior at Hudson Yards or the flagship location. This is so far the rudest and the most unclean dior location I've ever went to. When I walked in immediately I see a whole mess in the front counter with clothes hanging around unorganized. I just ignored and kept browsing because I'm here for the bag not the store. The middle aged Hispanic Lady who works here as a manager or associate needs to be checked by Dior corporate. When I was browsing and looked at the Dior's newest collection Dior Tears, she snatched the bag out of my hand yelling if I needed any help. I didn't even answer her because I was so baffled by her attitude. She kept saying something being racist thinking I don't understand English. Mumbled something about the Chinese. First of all I am not even Chinese. Plus without the Chinese or Asians, you wouldn't be working here, who is paying you? I left shortly after she acted in such a lowly way. I can't wait to tell the Chinese and the Asian community about this. I ended up getting a Loewe piece instead of the Dior. This is a luxury store not the ghetto. I'm giving one more star because most of the other employees were nice. Plus she was going all around huffing and puffing ruining the whole ambience of the store. I feel bad for the other coworkers putting up with her...

I recently ordered a pair of Dior B101 calfskin sneakers through this boutique as the shoe was out of stock online. This was one my first pair of Dior sneakers and I was somewhat uncertain about my size being 42 or 43. Upon receiving the shoes I tried them on in my dining room which has hardwood floors. After realizing they did not fit I returned them almost immediately. I then received a text from my sales associate Carlton telling me they received the shoes back and they appeared "worn" and would not accept my return. I had since ordered multiple pairs of Dior's all size 43. They sent me photos and the bottom of the shoes are a cream/white color where there was slight dust from the hardwoods and trying them on. There was a tiny dark scuff mark on the side as well. All of this easily could be wiped off with a paper towel as the shoes were clearly never worn. Now they are telling me they won't accept the return and are shipping the shoes back. This is the absolute worst retail store I have ever delt with. There is a large Dior tag on the shoe that is still attached. Its obvious the shoes have a small bit of dust on the bottom from my floors being dusty which could easily be resolved. I will never shop at this boutique and want to warn anyone from every ordering from here or trying on shoes anywhere but a clean surface without risk from this happening. Absolutely worst experience of buying a product and I'm...

Very bad experience with the Soho men boutique. I tried to call the store several times to follow up with my drop-offed bag, left two voice messages. No one contacted me back. I had to call customers service three times to ask them to contact the store to follow up with me. They finallly called back after the third time since the customer service’s manager was cc’ed in the email. I am very disappointed with how Dior is turning into. I used to have very good feeling for Dior shopping experience. Now the team from Soho and the quality of the bag have made me changed my mind completely. There are defects on the canvas Saddle crossbody bag, but the team said, it is just a normal discoloration due to the sun. I do not think the sun can focus only along the stiching area and not entire bag. The discoloration is very evenly at the damaged area. They stated this damage is due to storage directly under sun issue, without the dist bag, and said they will not be responsible for the damage or provide any accommodation for this. I hope Dior can stay longer in the luxury industry with this type of customer service and...