Duane Reade — Local services in New York

The pharmacy offers fantastic service and despite being part of the Big chain it makes you feel like it's a local, community pharmacy. The rest of the store is meh. Sometimes they have some good deals, and you can usually get most of what you need. Often times though, it seems like inventory is very low and it's frustrating to have to press the button and wait for someone to come and help you with half of the things you want to buy because SO MANY of those things are locked up. They used to have a woman who would stand near the cosmetics to "help you," but really I think she was watching you, which is okay. I would take a store giving someone a job instead of just employing locks and keys. Shout out to Imran in the pharmacy who seems to always be working his butt off yet always seems to take the extra step to help you. I started to visit the Rite Aid around the corner for the non-pharmacy section but their prices aren't as good and they have even more...

Horrible customer service experience. I called in advanced about a fedex package that I would be receiving, however it took longer than expected. I asked if someone else could pick it up and the Duane Reade representative told me “yes” as long as the person had the email/link and my information. Now this person went to pick it up with a copy of my ID And me on the phone and the representative working right now (06/02/18 @ 10am) dismisses him and told him to go talk to a manager, I was on the phone on speaker as this was happening. I am over seas and I asked to speak to them personally, they told me NO that they would not give anyone the package. We asked the man for his name and he would not give it to us, we asked 5 times and after the 6th time he rudely said “it’s Sony ok it’s sony” or sunny ?. Maybe better service from the beginning instead of rudely dismissing someone would be better. And the only reason I’m puttinf 1 star is because I...

Want to shop and feel like you're being watched the entire time? Do it here because that's what the manager of this place does. Go to the baby aisle and then seconds later you'll hear "Customer service needed in the baby aisle." Looking for NyQuil? "Customer service needed in the cough and cold aisle". So on and so forth, no matter how busy the store is, or how many people are pushing those stupid buttons for assistance in other aisles because they've got half the store locked behind plastic barriers. Prices are crazy, too, even accounting for inflation increases they're still miles more expensive than competitor pharmacies.

The only saving grace at this location is Holly. She's been there forever and she's the nicest person. Always a smile, remembers your name, your kid, asks how the family is doing, always on top of things.

This store is awful, except for Holly....