Duane Reade — Local services in New York

On August 8th, I had a very negative experience with one of your cashiers, located at the Roosevelt Island store. I attempted to return a box of Atkins Roll Nut bars. Unfortunately, these bars were stale. Upon receiving the return, she shouted "YOU OPENED THE BOX!" This was not a question, but a statement to illicit shame and embarrassment. When I questioned her actions, she became very agitated and rude. Please note that I had to speak with the manager, Eddie, to resolve this matter. (He was very attentive and apologized for her rude behavior.) However, the cashier became even more hostile and nasty. Please note that all she had to do was accept the return and provide the refund. I provided her with the reason for the refund, along with a receipt. No other commentary was necessary. I have been a customer for many years and don't understand why this employee was not trained to provide the best in customer service? I have provided the cashier's name to corporate as she must be re-trained in the virtues of providing the utmost in...

Came for a vaccine appointment 15 minutes early per their website, checked in, and was told to take a seat and wait to be called. I waited for over an hour (including asking someone at the 30 minute mark and being told I would be called soon), when another staff member asked me why I was waiting. Why did you sign me in if you weren’t going to put me in the queue?? When I was finally added to the list, they put me at the end of the queue. About half a dozen people who arrived after me, including someone who was an hour early for their appointment, all got their vaccines while I waited. Another person who arrived after me was being called when I straight up begged for my vaccine as I had been waiting for nearly an hour and a half and needed to go home. The vaccine took 15 seconds. I waited an hour and 20 minutes for a shot that took less than one minute. I feel like there is no good...

There are very rude and unprofessional staff at this pharmacy. Every time I went to pick up my prescription, they talked to me like I was a drug dealer or something. They told me that I had to come to pick up my medication on a specific day, and when I went to get my prescribed medications, they told me they did not have it. They could have said to me that they could not do my prescribed medication when I went there days before, so I had my doctor send it to a different pharmacy. Still, they choose not to provide information to their clients, and the way the pharmacists respond to their questions is unprofessional and with attitude. Moreover, when you call the pharmacy to have a prescription ready, they keep you on hold for at...