Residence Inn by Marriott New York Queens — Hotel in New York

I'll start by stating that when we agreed to stay at your hotel, we had a person with a mobility disability. On July 25th at 2:00 AM, we found your accommodation option, which we called to get a quote for. We gave the young man at customer service all the instructions and paid the amount. The problem arose when we arrived at the hotel. When I tried to check in, he told me it was possible to stay at 11:00 AM the same day and that we would have to wait. We insisted that we couldn't fail to confirm that the accommodation was for today due to the time, and he simply told us that it wasn't possible and that he wouldn't do anything. This situation really upset me, so I went out to call the counter to look elsewhere and ask for a refund. The young man at the counter (who was the same one who initially answered us) reached us and told us we could stay at that time. I wonder if the bad timing was necessary. 2. Same July 25th at 11:15, at check out, I asked the Valet Parking driver to bring our vehicle while we left, and we waited in the hotel lobby, the situation arose when more than 30 minutes passed and I noticed that our vehicle did not arrive, and I went out to look for the Valet Parking driver, and I see that our jeep was parked 20 meters from the entrance, to which I asked the Valet Parking driver and in the most rude way he only told me that I should take the car out and pick up the people by parking on the street, when all the vehicles were placed at the exit of the Hotel, like in all the hotels where I have stayed, a situation that displeased me a lot and I went to complain, but very kindly a cleaning lady who noticed our discomfort went to tell the Valet Parking driver that we have a person with mobility problems and that we could pick him up at the entrance like any other client, I proceeded to move our jeep myself and put it at the entrance, but the driver of the Valet Parking, boasting about their lack of customer service, pulled up behind another vehicle and honked for us to leave. I just picked up my friends and we left. This was my first time in New York, and I'll take home the worst hotel service from you. We travel a lot, and I won't recommend you due to your despicable treatment of us, especially from the valet parking driver. I've taken the time to write about this experience so you can improve and make your reputation...

If you have to bypass the hotel that not just promotes inhumane conditions for its housekeeping from Romania, Bulgaria, Peru and Chile, it’s this.||||Spare a thought for non-English speaking immigrants from these countries who they hire for poor housekeeping services, misuse them at cheap labour for shifts beyond their working hours.||||They even hire 19-year-old freshers & minors like a man called Shankar duringf night services who’s a greenhorn, weed smoker and incapable of handling global guests like Marriott elite Bonvoy .||||It doesn’t cut any ice with them if you re an elite member, solo traveller or family, their front desk staff is diisnterested in offering any amendments, changes to your stay to make it more convenient.||||Showers don’t work, room carpets smell of alcohol and ketchups. No housekeeping staff visits you. They use the same lifts for their own engineering staff who barge into your room at their convenience||||They hide the fact the use the same staff for two properties — Springhill & Residence Inn at their hotel. That they are focused on fleecing guests who book for either property but get services from a common staff which is always short. Lack of breakfast, decent housekeeping is outrageous.||||Their location is miles from subway. It’s in industrial area with no acces to seven eleven or Deli supermarket. ||||Their entry exit doors are unfriendly|||| A manager by the name Stevie Kaye exists by name on rhe paper. But is never to be found. He’s pretentious, fabricates excuses to not meet any guest who has a grievance or grouse to share. He cunnigly uses an Assistant manager Iana to bravely put ho a face for shameless and devious ways to skirt responsibilities for service issues. Half of the day, guests are flocking to this woman with their endless list of grievances, from no bellboy, to unpalatable breakfast, no Uber willing to come or no housekeeping staff available.||||They badly humiliate people, look casual and cold at the time of check in so that nobody asks for their right of passage such as water, dental kits or slippers.||||The hotel smells of rancour of meat and industrial gases.||||Dont stay at this place. Find other Marriott hotels in Upper Manhattan even if you have to...

If you have to bypass the hotel that not just promotes inhumane conditions for its housekeeping from Romania, Bulgaria, Peru and Chile, it’s this.||||Spare a thought for non-English speaking immigrants from these countries who they hire for poor housekeeping services, misuse them at cheap labour for shifts beyond their working hours.||||They even hire 19-year-old freshers & minors like a man called Shankar duringf night services who’s a greenhorn, weed smoker and incapable of handling global guests like Marriott elite Bonvoy .||||It doesn’t cut any ice with them if you re an elite member, solo traveller or family, their front desk staff is diisnterested in offering any amendments, changes to your stay to make it more convenient.||||Showers don’t work, room carpets smell of alcohol and ketchups. No housekeeping staff visits you. They use the same lifts for their own engineering staff who barge into your room at their convenience||||They hide the fact the use the same staff for two properties — Springhill & Residence Inn at their hotel. That they are focused on fleecing guests who book for either property but get services from a common staff which is always short. Lack of breakfast, decent housekeeping is outrageous.||||Their location is miles from subway. It’s in industrial area with no acces to seven eleven or Deli supermarket. ||||Their entry exit doors are unfriendly|||| A manager by the name Stevie Kaye exists by name on rhe paper. But is never to be found. He’s pretentious, fabricates excuses to not meet any guest who has a grievance or grouse to share. He cunnigly uses an Assistant manager Iana to bravely put ho a face for shameless and devious ways to skirt responsibilities for service issues. Half of the day, guests are flocking to this woman with their endless list of grievances, from no bellboy, to unpalatable breakfast, no Uber willing to come or no housekeeping staff available.||||They badly humiliate people, look casual and cold at the time of check in so that nobody asks for their right of passage such as water, dental kits or slippers.||||The hotel smells of rancour of meat and industrial gases.||||Dont stay at this place. Find other Marriott hotels in Upper Manhattan even if you have to...