Edelweiss Floral Atelier — Local services in New York

My wedding was delayed for an hour because of this florist shop. I chose them because their reviews were stellular and because of the proximity to the hotel where we stayed to get ready for the hotel. I went to place my order for my flowers with full confidence that everything would go smoothly. Approximately two weeks prior I went to the shop in person, discussed what I needed with the florist, and paid for everything in full. That evening I then emailed her with a picture of the Cascading Bouquet I wanted as she asked. I called the Friday before my wedding which was in two days on Sunday afternoon to verify that the order was taken care of and would be delivered in a timely manner. She assured me that everything was under control, and my order would be delivered to my hotel on time. As I was putting on my wedding dress, I realized the flowers had not arrived. I immediately called the florist and the man who answered the phone could barely speak English. He was parroting what I said to him over and over. I became frustrated and alarmed and asked to speak to the Florist. She then got on the phone and asked me what my flowers looked like and what was my email. She was oblivious as to who I was which indicating there was no work order on the books for me that say. I was beyond stressed! It took 9 mins into the conversation for her to apologize. Her response was condescending and snippy. She then said to me, " I need to get off the phone because I need my hands to make them! I'm trying to help you!." Even after checking her paperwork and looking up my email, she kept getting the order wrong. She still had no idea of what she was supposed to be delivered to me. Not only had she fumbled the ball, but she lacked any remorse about it. This is 15 mins before I was to walk down the aisle!! I truly could not believe her attitude. This had to be the worst Customer Service I have received in my life! My Maid of Honor then took the phone to diffuse the situation, relayed what it was we needed, and asked how quickly she could have them done and delivered. At this point, I had no recourse as I had paid in full. Finally, after waiting in my hired car for a half-an-hour more than I had contracted, the flowers came. Yes, they were beautiful, but I did not get my Cascading bridal bouquet and all the boutonnieres fell apart during the wedding. Afterward, they did not reach out with any apologies, refund, or appeasement. My experience with them was mind-boggling and extremely disappointing. This shop has left a very bad taste in my mouth. I was left to wonder if I was the only person who has had this experience with them or are they removing their...

Edelweiss is our favorite local flower shop and one of the first places we thought of. It was no coincidence that they were one of our venue’s preferred vendors! Our wedding floral arrangement with Edelweiss was stunning! We worked closely with Eka throughout the process. We came in hoping to stick to a budget but still have beautiful, elegant flowers. Eka made recommendations for us yet was not pushy at all. We opted to forego centerpieces which was a cost saver since the venue had candles as alternatives for the tables. Instead we had budvases, my bridal bouquet, the groom boutonniere, flower girl baskets. I provided inspirational photos to Eka and she created exactly what I wanted. I was previously informed on which flowers were in season or readily available, or which one are too smelly causing adverse reactions in guests, and so on. Eka was truly the expert I could rely on to give spot-on recommendations. The most important item for us was our wedding chuppah. We used two family heirloom tablecloths that were both more than 100 years old. We wanted to make sure that the material would not be damaged by being used in the chuppah. We wanted these precious possessions to be treated gently and delicately. Eka accomplished this and treated them as her own. At the end of our wedding ceremony, when the venue staff was not present to collect the tablecloths to return them to us that night, Edelweiss staff made sure to hold onto our valuable tablecloths so they could be returned safely to us the next day. They really went above and beyond. Moreover, the flowers that were on the chuppah were exactly what I dreamed of. Overall, when I walked into the ceremony room, I was blown away by the beauty and the elegance of seeing the chuppah I had dreamed of. 5 stars...

Ten stars out of five. Edelweiss was my local florist for over a decade and I was constantly amazed by their creativity, the wild range of incredible flowers, and impressive execution. So many important arrangements from my relationship came from them (with prompts like "creepy romance" and "over the top purple") so when we started planning our wedding, my partner and I dreamed of keeping that connection with Edelweiss. The reality that Eka and her brilliant team delivered was beyond our wildest hopes. Every element of the experience was magical and they completely understood and elevated our vision, bringing a lush, bright and unusual tropical flair to our "Caribbean hunting lodge" nuptials. I nearly cried when I saw my gigantic gorgeous bouquet, and all of the boutonnieres and incredible hairpieces they created were so unique. My guests fought over the centerpieces and as it snowed after our wedding day I got countless amazing photos of the bright blooms carrying the celebration forward. Edelweiss worked with our budget and delivered a transformative array of amazing floral pieces including a magnificent birch chuppah covered with fuchsia orchids, monstera leaves, anemones, you name it. I never thought of myself as a flower guy, and figured it could be a place for savings at our wedding - Edelweiss was the most incredible investment and went above and beyond to make the most elaborate, colorful decor that was truly...