Equinox Brooklyn Heights — Local services in New York

This club is amazing! From the front desk to the trainers, David and Haley and to the sales desk and the Spa area, front desk was the kindest. These guys are absolutely pros! I felt so welcomed and part of a family. Thank you so much for making me feel special and that I matter. Can’t wait to start my journey with my trainer on August 1st💚 Excellent club and wonderful staff members. They sure know how to make you feel welcomed. From the front desk manager named Phil who was fantastic from the first email. I emailed and his response time was lighting fast. He answered all my questions and told me to ask for him when I get in that he would gladly show me around. The gym is spotless, equipped with equipment that looks brand new. The sales team is great and the personal trainer is excellent. Highly recommend David! They have a juice bar on the first floor and the club has 4 floors. It’s a walk up, for those who are curious not sure if they have elevators but glad to use the stairs. They offer complimentary alkaline water at the front desk. They also have complimentary locks for your locker. You can trade in your drivers license in exchange for the lock and you can return the key and receive you if back. Sharon at the front desk is the sweetest. Overall you feel so welcomed and treated like royalty. I 💯 precent recommend this location. There is outdoor metered and non-metered parking. Keep optimistic and I am sure you will get a parking spot. Congratulations 🎊 if this review helped you take the plunge and cheers to rest of 2022! You...

Wow. I called to see about a few spa products that I was hoping they carried so I could stop by and pick them up today.First off, the person picked up the phone and then hung up on me. When I called back, a man name Javier answered the phone and sounded very unpleasant as if I annoyed him by calling the club. I asked to speak with someone from the spa and he replied "hold up"...and placed me on hold where the phone rang until he then answered again. I told him that I must have gotten transferred back to him, so I asked if anyone from the spa would be available today so that I can just stop by. He snapped back with a much attitude, "well what is it you're trying to accomplish?!!" What a douche! I understand having a bad day but for the caliber of this establishment, I expected more of a professional phone etiquette. I'm not one to write "reviews" but I wrote this in hopes the management there reads this and makes some improvements with their front desk and how they answer the phone. Perhaps the front desk might be "too much" for this guy, Javier, maybe he should be working in maintenance where he doesn't have to interact with members as much...or maybe he just isn't cut out for CUSTOMER SERVICE. Equinox BK, good luck with...

I love the location and convenience of that. I enjoy the classes and the instructors are all amazing in attitude and professional in their knowledge & experience. They have all the machines and the 4 floor layout keeps people out of each other's hair. Thu this is probably the most basic of their facilities it's a good one

Few suggestions - • HORRIBLE PLAYLIST have to use noise blocking headphones to drown the awful music at times. • They only have flip-flops for spa appointments, while most of us use the showers and the steam room where we need those more. If someone slips and injures that a law suit waiting to happen. •The lockers should have a digital lock or locks should be in the locker room twice I forgot to collect from the front desk and had to back track. • They need to have signs to tell members not to monopolize the machines while browsing on their phones.

Love the new GROWN ALCHEMIST products that have replaced KEIHLS thu those...